CR-Resume

Camillia Reese

*** **** ******, #***, *** York, NY 10044

Residence: 212-***-****

Cell: 917-***-****

Email: *******************@***.***

OBJECTIVE:

My career objective is to work with a highly regarded organization that

offers a congenial working environment and provides challenging

opportunities that contributes towards the growth of the organization. I

would also endeavor to further the mission of the company by providing

excellent customer service and fostering teamwork between staff and

colleagues.

SUMMARY QUALIFICATIONS:

Strong communication and interpersonal skills

Efficient at multitasking and meeting deadlines

Excellent customer service skills

Knowledge of PC based applications including Microsoft Word, Excel and

PowerPoint

PROFESSIONAL HISTORY:

Client Service Manager

Animal Medical Center, New York, NY

January 2011 - September 2012

Ensured and promoted harmonious relationship between clients and Animal

Medical Center by: managing evening staff, overseeing the evening

activities of the clinic, responding to and troubleshooting client

concerns, liaison between clients, physicians and dispensary, register

clients for emergency services and appointments. Performed administrative

duties including: checking hospital releases in log book, running reports

for next day and future appointments and maintaining appearance of public

spaces.

Crew Leader Assistant

United States Census Bureau, New York, NY

May 2010 - June 2010

Trained and observed enumerators for the U.S. Census as well as scheduled

meetings between enumerators and crew leader. Other responsibilities

included: conducted meetings with enumerators in addition to collecting and

checking time sheets, handled various projects to meet deadlines for

census, going door-to-door and conducted interviews to complete forms as

enumerator for U.S. Census Bureau.

Endowment Specialist, Global Scripture Ministries

American Bible Society, New York, NY

April 2006 - April 2008

Trained and supervised temporary staff and summer interns in data entry of

orders and company policy and procedures. Formatted customized letters to

address customer concerns and problems as well as gathering pertinent

information to process client requests. Processed customer service requests

via telephone, Internet or walk-ins as well as troubleshoot customer

concerns as needed.

Worked closely with Customer Service Department to troubleshoot customer

concerns and ensure timely delivery of customer orders. Resolved client

concerns with Customer Service in a satisfactory manner resulting in

harmonious relationships. Approved endowment requests of $1,000 or less in

accordance with Grant Program policy, criteria and guidelines, submitting

all others to the Senior Manager, Grants for approval. Coordinated the

grant approval process: evaluated grant applications against established

policy, criteria, guidelines and procedures. In consultation with

supervisor, recommended content and coordinated grant program

correspondence (documents and informational packets) ensuring that the

policy and procedures for grants are clearly presented to the various

internal and external audiences served by Scripture grants.

Ensured accurate and effective processing of grant requests as they related

to endowments, special ministries, and Church Relation's initiatives into

the MSGP system. Identified effective grant recipients/projects/programs

and arranged timely site visits where demonstrable outcomes of impact can

be shared with American Bible Society Board of Trustees, staff and donors.

Coordinated fulfillment of various restricted gifts and permanent

endowments that pertain to United States distribution.

Service Associate, Scripture Resource Fulfillment

American Bible Society, New York, NY

July 1996 - April 2006

Processed requests for ministry resources; clarified orders, processed

contributions; entered orders with accuracy and in a timely manner.

Processed Domestic Ministries grant orders for all of the program areas.

Processed requests for information on Scripture grants from ABS staff and

from those outside of the Society. Eligibility information processes and

time lines covered in the information given.

Interviewed, trained and supervised summer interns to assist with handling

high volume incoming requests, processing orders for clients and general

office responsibilities. Maintained files for grant requests, free

selection requests, cash receipts and impact stories. Served as liaison

with the warehouse and ABS staff to insure timely handling of inventory and

orders.

Forged solid relationships between the company and its constituents by

serving as contact person/troubleshooter for clients seeking assistance via

phone, mail and in person. Contributed creative input in developing

promotional strategies.

Ensured good stewardship of company assets by researching, analyzing, and

approving resource requests.

Managed national resource-sharing programs that supported the work of 8,000

constituent organizations.

Created catalog and assisted in implementation of inmate database to enter

pertinent information regarding requests.

EDUCATION:

Empire State College, New York, NY

Bachelors of Science Degree in Community and Human Services awarded April,

2005.

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