Customer Service Management

Aley Reza Jawad Khan

(MBA-Finance)

Aashiyana, Plot No.20, Chanakya Nagar, Kamathwada, NASIK 422008, INDIA

Residence Phone: +91-253-*******

Mobile & SMS: +91-992******* Email & chat: ***.****@*****.***

VISION & OBJECTIVE

Looking for challenging career, where there is scope for demonstration,

always on a look out for a positive & bigger outlook, Currency are ideas,

thrive on Imagination & Passion, Rigorous thinking and boundless

curiosity, Sets levels & standards that exceed expectations, Have fun

attitude is everything, Bottom line rises with the Organisation, A

Learner for Life.

EMPLOYMENT HISTORY

6th January 2011 - Till date - ASSET RECONSTRUCTION COMPANY (INDIA) LIMITED

(Arcil)

Resolution Counselor (Retail Resolution)

. Handling NPA of NATIONALISED BANKS & PRIVATE BANKS.

. Handling Products like Home Loans, SME Loans, Auto Loans, Agriculture

Loans & Non Priority Loans.

. Delinquent customer handling and ensuring that these customers refrain

from reflecting again into delinquency by one to one counseling.

. Co-ordinating with banking department for resolving Recon issues.

. Ensuring efficient resolution of Customer service issue for faster

resolution of cases.

. To visit and trace delinquent clients/properties and Movable assets.

. Execute field operation for repossession.

. Disposal of residential / commercial / retail premises or Movable

assets.

. Maintaining daily, weekly, monthly and yearly MIS etc.

AWARD

> Awarded for outstanding performance and adjudged as Best Resolution

Counselor (2011-2012) by ARCIL-Arms.

LEADERSHIP & ORGANISING

Achievements

* Organized State Level Seminar (Human Resource Management) in IBMRD,

Ahmednagar.

* Organized National Level Seminar (Marketing) in IBMRD, Ahmednagar.

* Attended seminar on topic "Disaster Management".

COMMUNITY

? Being in the member's board of National Social Service (NSS) 2007 &

2008.

EDUCATION

. Master's Degree in Business Administration (MBA-Finance), Institute of

Business Management & Rural Development, Ahmednagar, 2010 (University

of Pune).

. Bachelor Degree in Commerce (Business Administration), Bhonsala

Military College, Nasik, 2008 (University of Pune).

. HSC, Maharastra Board (Commerce), Bhonsala Military College, Nasik,

2005.

. SSC, CBSE Board, Kendriya Vidyalaya, Nasik, 2002

CERTIFICATION COURSE

. Debt Recovery Agent, Indian Institute of Banking and Finance, Mumbai,

2011.

SUMMER PROJECT

Company: VISHWAS CO. OP. BANK LTD, NASIK.

Project Title: CREDIT RISK MANAGEMENT (NPA).

COMPUTER PROFICIENCY

. INFORMATION TECHNOLOGY.

. Basic Hardware.

PERSONAL INFORMATION

? Sex & Marital Status: Male & Single.

? Age & DOB: 26 years, 24th April 1986.

? Nationality: Indian

? Passport No.: F6615369

? Relocate: Willingness both Domestic and International

Date:

Place: Nasik

ALEY REZA J KHAN

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