Customer Service Assistant

Felicia Y. Magee

**** *. **** ****** / *********, WI 53218 / 414-***-**** /

*************@*****.***

OBJECTIVES:

Seeking a challenging opportunity in a professional company that enables me

to improve my skills, increase my practical experience, fulfill my personal

ambitions and expand my knowledge.

EXPERIENCE:

YMCA of Metropolitan Milwaukee, Fox Point, WI 10/07/2007- Current

Substitute Child Care Teacher 04/08/2005-

08/03/2006

. Emphasizing diversity, inclusion and teamwork

. Serving as a role model through teaching, interpreting, and planning

. Demonstrating leadership by problem solving, mentoring and

prioritizing

Careertrac Professionals, Milwaukee, WI 09/15/2006-

01/31/2007

Legal Assistant/ Paralegal

. Worked as a temporary worker for a local law firm doing office

clerical duties

. Experience working in the law library profiling electronic documents

. Performed reception duties

Law Office of Attorney John Dries, Milwaukee, WI 05/04/2006-

08/29/2006

Paralegal Intern

. Served as a legal assistant, performing various clerical duties

. Conducted legal research

. Served as a Court house correspondence

Bryant & Stratton College, Milwaukee, WI 12/15/2005-

04/11/2006

Work Study Student Receptionist

. Worked in the Academic office serving as a receptionist

. Performed various clerical duties

. Operated a multi-line phone system

Skills:

Customer Service Skills/Reception Record Keeping/ Data Entry

Typing 30-40 w.p.m. Microsoft Office: Word, Excel, PowerPoint

Photo copying/Faxing

Filing/Scanning Time Management

Legal Research

EDUCATION:

Cardinal Stritch University, Milwaukee, WI

Master of Science in Management

Bachelors of Science in Business

Bryant & Stratton College, Milwaukee, WI

Associate of Applied Science in Paralegal Studies

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