Human Resources Customer Service

BRIAN H. MCLEAN

*** ******** **., ***. 29-912-***-**** (Cell)

Hinesville, Georgia 31313

**********@*****.***

OBJECTIVE

To bring your organization dedication, responsibility, integrity, and a good work ethic, combined with a desire to utilize my skills obtained through the fields of Human Resources and Customer Service.

PROFILE

Over 5 years experience in the field of Human Resources; a dedicated, proven leader and team playerWell rounded and proficient in various Human Resources specialty fields, to include personnel accountability, promotions, awards, evaluations and mail operationsKnowledge in all Microsoft Office programs and numerous data entry programs; ability to type 70 words per minuteAuthorized a 10 year NACLC government secret level security clearance; clearance expires in 2015

EXPERIENCE

HUMAN RESOURCES

Processed and managed 870 end of tour awards and 350 combat awards with a 98% error free rate during Operation Iraqi Freedom V-VI in May 2007-June 2008. Arranged weekly conferences for senior personnel management to improve unit coordination.Single-handedly developed and maintained tracking databases for the battalion Human Resources personnel accountability center, resulting in 97% accuracy on all awards, soldier vacation tracking, and personnel accountability. Prepared and processed over 600 eligible Army personnel promotion packets, resulting in the timely earned promotion of over 420 personnel

SUPERVISION

Supervised all personnel actions, finance and leave transmittals, awards, personnel accountability and mail operations for peak strength of 900 service personnel.Responsible for the daily operations, welfare, and accountability of three subordinates in a nine member human resources centerProvided monthly, quarterly, and yearly evaluation reports for subordinates within the section; this let the personnel know exactly what was expected of them and concurrently allowed open communication in the workplace

CUSTOMER SERVICE

Directed a myriad of administrative tasks; to include initial welcome orientation briefings and personnel change of station briefings Maintained extensive filing systems; scope of filing included unit personnel folders, army regulations and field manualsResponsible for the pick up, sorting, processing, and delivery of mail to a base of 600 personnel on a daily basisEnforced the correct treatment of mail operations while being responsible for the guidance of the mail room by using federal postal operation guidelines

TRAINING/CERTIFICATIONS

Human Resources Management Certification (80 hours) March 2007

Warrior Leadership Development Course (2 Weeks) October 2006

Combat Lifesavers Course (40 hrs) September 2006

NACLC Secret Security Clearance July 2005

Emilpo Personnel Processing System (8 Weeks) December 2003

EDUCATION

Armstrong Atlantic State University Graduation: May 2011

B.A., Liberal Studies - Criminal Justice Minor

Magna Cum Laude – G.P.A. 3.66

Armstrong Atlantic State University Graduation: December 2009

A.A., General Studies

Cum Laude – G.P.A. 3.49

Reidsville High School

High School Diploma Reidsville, North Carolina May 2002

EMPLOYMENT

GA. DJJ, Juvenile Correctional Officer Savannah, GA April 2012 - Present

GA. DOC, Correctional Officer Garden City, GA June 2011 – March 2012

GA. DOL, V.A. Work Study Rep. Hinesville, GA June 2009 – January 2010

U.S. Army, HR Section Supervisor Fort Stewart, GA June 2008 – November 2008

U.S. Army, HR Section Supervisor Baghdad, Iraq May 2007 – June 2008

U.S. Army, Pers. Srv. Supervisor Fort Stewart, GA March 2007 – May 2007

U.S. Army, Personnel Services Assistant Fort Stewart, GA January 2006-March 2007

U.S. Army, HR Generalist Baghdad, Iraq June 2005 – January 2006

U.S. Army, HR Generalist Fort Stewart, GA December 2003 – June 2005

U.S. Army, HR Advanced Training Fort Jackson, SC October 2003 - December 2003

U.S. Army, Basic Training Fort Jackson, SC July 2003 – October 2003

AWARDS

Phi Kappa Phi Honor Society Member – December 2010 * Good Conduct Medal (AGCM) * Army Commendation Medal X 3 (ARCOM) * Army Achievement Medal X 2 (AAM) * Global War on Terrorism Expeditionary Medal (GWOTEM) * Global War on Terrorism Service Medal (GWOTSM) * Army Service Ribbon (ASR) * Overseas Service Ribbon (OSR) *Non-Commissioned Officer Professional Development Ribbon (NCOPDR)

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