Customer Service Loss Prevention
Resume:
Latasha A. Bailey
****************@*****.***
*** ******** ***** #** ************, NC 28314
OBJECTIVE
Secure a full-time career in Customer Service that assists clients, co-workers and management in contributing to the growth within the company by providing 8 years of flexible customer service skills.
PROFESSIONAL SKILLS
Competent in using Microsoft Word, Excel, PowerPoint, Outlook and Lotus Notes
Typing (55 WPM)
10 key (6500 KSPH)
Multi-line phone skills parallel with precise data entry detail.
Excellent written, verbal, face to face communication skills.
PROFESSIONAL WORK EXPERIENCE
Tier 1 Tech Support/Customer Service Agent Ryla Telaservices 2010-2011 Explained and implemented repair procedures on products for Verizon specifically Wireless.Utilized operational systems to process purchases of Verizon products and services; to include payments for wireless bills accessories and compensating defective products. Thoroughly explained warranties and policies for customers personalized accounts while helping customers support their products with online step by step self help.Made recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Customer Service Agent Firstsource 2009Confirmed sensitive and personal account information before discussing credit card accounts with customers.Contact person for merchants processing credit card purchases at point of sale.Utilized online tools and applications to resolve issues in one call.Broadened the customer experience by providing information on account protection & products for their credit card accounts.Assisted customers with online access to their accounts.Dedicated and flexible to work independently and as a team in a fast-paced call center.
Loss Prevention Specialists Hewlett Packard 2008 Acted as a liaison and escalation point between the HP Home and Home Office Loss Prevention Team, Senior Loss Prevention Analysts, customers and fellow call center agents as a Loss Prevention Customer Service Specialists.Verified legitimacy of purchases with customers, credit card issuers and FedEx while using multiple internet systems and phone lines in an efficient manner. First point of contact for customers and law enforcement pertaining to fraudulent purchases.Diligently took all incoming calls and callbacks referring to declined and pending purchases in a call center environment Customer Service Representative Zurich Insurance 2007 Diplomatically resolved customers concerns and complaints while upholding excellent quality control as a Customer Service in an Insurance claims call center environmentAbility to troubleshoot over the phone and via email or fax for customers.Quick learner combined with strong, online researching skills in a fast-paced environment.Filed Workers Compensation claims in a prompt and timely manner and assigned Workers Compensation claim numbers.Verified customer account information, transferred calls to the appropriate party, distributed Workers Compensation check information to recipients.
Memorial Hospital Pharmacy 2003-2006 Pharmacy Technician Compounding, unit dosing and filling medication orders at request from Registered Pharmacists Prepared specialty IV admixtures.Answered phones accurately in a detail-oriented manner while maintaining working area in a clean and orderly fashion.Checked incoming shipments and supplies and properly stored them. Maintained inventory by properly logging, reporting, checking and stocking medications.
EDUCATION Metropolitan State of Denver 2004-2006 Pre-Pharmacy/Health Care ManagementUniversity of Northern Colorado 2003-2004 Pre-PharmacySierra High School 1999-2003 High School Diploma
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