Customer Service Support
Resume:
Nicholas Atkins
Fayetteville, NC
*********@*****.***
OBJECTIVE
My career objective is to continue and obtain my engineering degree while gaining valuable experience and knowledge through similar places such as companies and manufacturers that have a great deal of expertise in these areas.
EXPERIENCE
01/2012 – 06/2012 Lowes Fayetteville, NC
Fork Lift Operator
Operate industrial vehicles and equipment.
Load and unload designated trailers and/or route trucks.
Ensure compliance with regulatory and company policies and procedures.
Move product and/or materials manually as required.
05/2008 – 09/2011 US Navy New Burn, NC
Pharmacy Technician
Maintain current knowledge of company Rx policies, procedures, and rules and maintain compliance at all times.
IV mixing/compounding procedures, and processing patient information in computer.
Prepares medications including emulsions, liquids, powders and ointments.
08/2006-05/2008 Unlimited Plus Fayetteville, NC
IT Support
Provide, as appropriate, telephone/verbal application support to resolve incidents.
Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques.
Configures, installs, updates, troubleshoots, repairs and replaces computer systems, terminals, peripheral equipment and related hardware throughout the organization.
EDUCATION
2012 – Present Fayetteville Tech Fayetteville, NC
2010 – 2011 Craven Community College New Burn, NC
2006 –2009 UNC Pembroke Pembroke, NC
SKILLS
MS Word, Excel, PowerPoint, Access, Web MD, Misys Tiger, EMR, Insurance Verification, Billing, Customer service WebEx, Active Directory support, Microsoft Windows Operating System Installation/support, Microsoft Office 2003 – 2010*, Outlook (Proficient), RDP (remote desktop protocol), Strong Communication Skills Hosted and Exchange email support, SAAZ (http://www.saaztraining.com), https://itsupport247.net, UNIX/MAC OS Support.
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