Customer Service Manager

J. Allan Meyer

*****.*****@*****.***

** ******** **, ******* **, M6J 1L1

416-***-**** (Cell)

Education

**** - **** ********* ********. ****** College, Toronto, ON.

**** - **** ******** ** **ts, Economics. Queen’s University, Kingston, ON.

1989 - 1994 Ontario Secondary School Diploma. St. Michael's Secondary School, Stratford, ON

Work Experience

Token Management Coordinator - Global Transaction Banking [2011]

Scotiabank, Toronto, ON

Software support and point of contact for corporate clients across North America ensuring conversion to enhanced security measures/features with upgraded online banking software. Responsible for scheduling and deployment of updates with respect to service integration and coordination with internal helpdesks for deployment.

Customer Support / IT Representative [2010]

DMDS, Toronto, ON

Worked as a customer support rep for a company sending music and video on behalf of Record Labels and Advertisers electronically over the web to Radio and Music Video Television outlets. Participated in internal business discussions with respect to variable pricing for clients. Coordinated new accounts and scheduled client demo’s and walk throughs of the software package.

Anti-Money Laundering Analyst / Corporate Trainer [2008 – 2009]

Bank of Montreal, Toronto, ON

Investigated bank clients including individuals from sanction list countries, suspected terrorists, narcotraffickers and money launderers using bank records, internet search tools, Factiva, mortgage and loan title searches, etc. Promoted to Corporate Trainer in the Department Training Group in March 2009. Trained and coordinated numerous groups of 10 to 20 BMO employees on AML techniques and associated software tools. Training methods varied from formal lecture style to in-class hands on applied assignments.

National Support Line [2006 – 2008]

CIBC Mortgages and Lending CIBC, Toronto, ON

Customer Service/Help desk representative involved in servicing internal bank employees with internal systems and practices. Promoted to Mortgage Servicing in May 2007, and provided mortgage support information including (but not limited to) refinancing, balloon payments, and all mortgage related information to CIBC clients. Investigated and evaluated loan approvals and declinations within compliance guidelines.

Defined Benefits Specialist [2005 – 2006]

Veritude / Fidelity Investments, Toronto, ON

Customer service role responsible for servicing and enrolling US General Motors pensioners with their pension benefits via telephone and in writing. Also provided information on buyouts to employees rescinding health care benefits.

Business Development Manager [2003 – 2004]

Custom CD Corporation, Port Credit, ON

Responsible for various activities regarding Music Licensing across North America including sales, customer service, and new business prospecting. Responsibilities included setting client pricing and billings. Coordinated sales pitches and current projecs.

Finance Manager/ Research and Development Procurement Tech. [2001 – 2002]

Leitch Technology International Inc., Toronto, ON

Involved in all aspects of managing the financial activities of a Research and Development lab including, purchasing, cost benefit analysis, allocation budgets, and similar tasks. Support was also provided to the sales and marketing departments. Coordinated with fabrication for prompt delivery of parts and equipment.

Intern [Winter 2007]

Teleglobe Canada Inc., Montreal, PQ

Participated in a hybrid internship supported by Queen’s University, The Department of Foreign Affairs and International Trade, and Teleglobe Canada Inc., working as part of a team reviewing financials, and conducting library demographic research for overseas business development.

Computer Skills

Excellent working knowledge of various software packages including; Microsoft Office (Excel, Access, Outlook, PowerPoint) and Visio AS/400 / IBM iSeries ACT 2000Adobe Photoshop / Premier Pro CS4Windows 7

Skills:Organized critical thinker with leadership experience and trainingStrong analytical abilities coupled with strong research frameworkExceptional time management skillsEfficient problem-solving skillsTechnologically proficient in various operating systems, and software packs

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