Manager Customer Service
Resume:
Gail Ayres
Email: *********@********.***
Address: **** ******* ***** ***, #***
City: San Jose
State: CA
Zip: 95123
Country: USA
Phone: 408-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Gail Ayres
San Jose, CA 95123 408-***-**** ~ *********@********.***
Administrative Support / Office Management
Combining Passion, Collaborating With People, Developing Teamwork, Identifying Needs and Problem Solving,
Business Strategy and Operations, Bringing People and the Company Together
Accomplished Solutions Focused Administrative Professional; well seasoned with multiple years of extensive experience and an impressive record of achievement with all facets of administrative skills. Highly motivated and able to prioritize multiple deadlines; effectively handle stressful situations with the utmost professionalism and judgment. Work very close with clients and the consumer; maintaining highly confidential record keeping; consistently successful with a proven track record for identifying opportunities to accelerate growth. Self directed; and strong work ethics; able to meet project time frames without compromising service or quality.
Organized, meticulous, sense of urgency, excellent follow through skills and a high level of communication skills.
An amplified focus providing administrative support in areas of management, document preparation and event coordinating.
Persuasive communicator; well developed verbal/written and presentation skills; able to communicate effectively and build rapport with clients and the customer, able to listen actively and attentively.
Administration Relationship Management Customer Care Problem Resolution Data Entry Time Management
Update & Maintain Documents Consulting Financial Accountability Scheduling Compile/Sort Data
Microsoft Word/Excel/Access/PowerPoint/Outlook Lotus EventPro QuickBooks
PROFESSIONAL ACCOMPLISHMENTS
Continuous Temp/Contract Assignments 2004 - 2012
Administrative Support
o Chancellor`s Office (Chabot-Las Positas CCD)
o Pacific Eagle Holdings (Diversified Staffing)
o Landmark Construction (Pacific Staffing)
o National Petition Management (Office Team)
o Melton Financial Group (Office Team)
o Schools Excess Liability Funds (Nelson Staffing)
o Event set-up associate (Office Team)
Flow Medica Inc. 02/2002 -04/ 2004
Office Manager
Managed office administrative issues and client communications; optimized administrative efficiency; met demanding deadlines with ease. Supported CEO, COO and with the continuous support of 10 additional staff members. Successfully handled HR administrative duties including setting up personnel files Oversaw building maintenance, including vendor contracts and interfaced with vendors.
Purchased office supplies and miscellaneous research supplies; maintained purchase order database.
Submitted/filed patents for engineers; liaison to law firm.
LifeChart.com 01/2000 - 09/2000
Office Manager
Managed office and all administrative support of 30 staff members; continuous ability to improve procedures; performed event/travel accommodations; arranged international travel for (CEO and 3 Vice Presidents). Assisted and maintained HR administrative duties.
HR Benefit administrator, reconciling invoices, updated vendors
Established and maintained database system for all staff
Ran operations to ensure friendly and efficient satisfaction and retention
Tandem Computers, Inc 1978 - 1999
Program Manager/Event Planner
Solid leadership abilities; able to build and guide top performing teams; coordinated conference of 3000 attendees. Managed the selection of speakers for 40 tracks of session presentation; derived new solutions to old problems through strategic information gathering, data collections, and comprehensive scrutiny
Liaison in all aspects of conference for company staff, including exhibit set-up, registration process, network interface, staffed and supervised registration.
Provided marketing support at off-site conferences.
Administrator to Director of Customer Support
Administrative lead for work flow and provided consistent support for a large technical department.
Organized events, including speakers, catering, off-site events.
Maintained Directors calendar, phone calls, prepared travel arrangements.
Buyer/Purchasing Administrative
Established company`s first Direct Purchasing Department, buying all in-house supplies.
Established contracts for all reoccurring purchases.
Buyer for hardware & other components worked closely with vendors; negotiated pricing and efficient delivery.
VOLUNTEER / GIVING BACK
Good Samaritan Hospital - Los Gatos, Ca
Gift Shop, cashier
Discovery Shop for Cancer Research - Los Gatos, CA
Sales Floor, Customer Service
National Alzheimer`s Association - Pleasanton, CA
Support Group
Tandem Computers Reunion - San Mateo, CA
Chairperson of committee, 1600 people, activities, planning, budget, and permits
Contact this candidate