Customer Service Manager

Jamie Studniarz

Email: *********@********.***

Address: **** **** ****** *

City: St Petersburg

State: FL

Zip: 33713

Country: USA

Phone: 727-***-****

Skill Level: Management

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jamie L. Studniarz, Pharm.D.

727-***-**** * *********@********.*** * 4748 12th Avenue North * St. Petersburg, FL 33713

Registered Florida Pharmacist

Knowledgeable, dependable, and care-driven Pharmacist with extensive experience in workflow management, leadership, teambuilding, and outstanding patient counseling. Contribute to profitable, high-volume pharmacies with exceptional work ethic and demonstrated managerial success. Communicate effectively with patients, family members, and multidisciplinary medical professionals. Achieve extraordinary levels of patient satisfaction and retention by building valued rapport and encouraging positive, service-centered attitudes among pharmacy staff. Strengths include:

Patient Counseling * Staff Training & Supervision * Inventory Control * Workflow Optimization

Continuous Quality Improvement * MTM Services * Compounding * Problem Resolution

Community Outreach * Order Processing/Verification * Regulatory Compliance * MS Office Suite

Professional Experience & Achievements

The Medicine Shoppe', Tampa, FL July 2012 - Current

Pharmacist PRN

Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.

Walgreens, St. Petersburg, FL 1999-2011

Pharmacy Manager (2006-2011)

Progressed through series of positions with increasing responsibilities based on proven leadership skills and outstanding patient service abilities; promoted/transferred to open and manage new location. Trained and supervised pharmacy technicians and presided over all daily operations, monitoring and evaluating performance. Provided patients individualized counseling for both prescription and OTC medications, advising on indications, contraindications, side effects, and dosages.

Ensured strict compliance with all internal and FDA, federal, state, and local regulations regarding dispensing, storage, and inventory control. Continually searched for ways to increase profits and productivity, control and reduce costs, and improve patient experiences.

* Grew new location into high-volume pharmacy, filling as many as 250 scripts per day without sacrificing accuracy or quality of care.

* Maintained a continuous quality improvement (CQI) plan for daily pharmacy operations.

* Built strong and long-lasting relationships with area medical professionals, establishing viable network and enhancing store's reputation.

* Received the highest possible score on last evaluation for customer service. Awarded "Employee for the Month" for excellent customer service.

Education & Professional Credentials

Pharm.D., Nova Southeastern University, Davie, FL

Graduated with Honors; Phi Delta Chi, Rho Chi

A.A., St. Petersburg Junior College, St. Petersburg, FL

Graduated with High Honors, 3.93 GPA; Phi Theta Kappa

Registered Pharmacist - State of Florida (PS35124)

Certified to Administer Immunizations, CPR Certified

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