Customer Service High School

Heather Bruner

Email: ********@***************.***

Address:

City: Jonesboro

State: AR

Zip: 72401

Country: USA

Phone: 870-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused Office Manager, with more than thirteen years of experience, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Also possess extensive marketing/social media skills. Seeking a role that allows more focus on marketing and customer interaction.

Educational Background:

High School Dipolma from Arkansas State University, Jonesboro AR 1/2001 to 6/2000 (Accounting)

High School Dipolma from Rural Special High School, Jonesboro AR 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated and focused Office Manager, with more than thirteen years of experience, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Also possess extensive marketing/social media skills. Seeking a role that allows more focus on marketing and customer interaction.

Highlights

Microsoft Office proficiency

Excel spreadsheets

QuickBooks expert

AR/AP

Mail management

Meeting planning

Schedule management

Bank reconciliations

Tax liability analysis

Marketing/Promotional materials development

Social media marketing

Campaign performance tracking

Internet marketing

Large cash/check deposits expert

Inventory control familiarity

Accounting and payroll

Invoicing and purchase orders

Human resources

Training and development

Business correspondence

Professional and mature

Resourceful

Strong interpersonal skills

Understands grammar

Proofreading

Strong communication skills

Effective time management

Knowledge of income tax procedures

Courteous demeanor

Strong organizational skills

Energetic work attitude

Marketing savvy

Skilled multi-tasker

Self-motivated

Customer-oriented

Computer-savvy

Calm under pressure

Proper phone etiquette

Independent worker

Screens calls properly

Accomplishments

Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Helped develop, implement, and maintain new social media and marketing initiatives. Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using Microsoft Excel functions.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Planning

Planned all meetings and travel for President.

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of employees.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Sales and Marketing

Developed social media marketing initiative

Developed direct mass mailings

SEO/SEM Strategies

Increased website traffic through effective meta-tagging, blogging and search engine submissions.

Email Marketing

Developed email monthly email newsletter

Maintained and monitored email address database through Constant Contact

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

March 1999 to September 2012

Specialty Machinery & Equipment, Inc Jonesboro, AR

Office Manager

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Maintained and reserved the executive conference room calendar. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Planned travel arrangements for all staff. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts, percentage allocations and credits. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Maintained confidential information, such as pay rates, bonus targets and pay grades. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Researched and resolved collections and billing disputes with tact and efficiency. Created and executed marketing/PR campaigns, including new product introductions and existing product development. Worked closely with company president to identify new business opportunities and routinely participated in the sales process. Utilized HTML coding strategies to design dynamic email messages and tracking software to follow customer conversation rates, increasing email campaign efficiency. Resolved customer questions, issues and complaints. Maintained and coordinated employee vacation, day-to-day meeting and travel schedules. Approved travel expenses and reimbursement requests.

May 1996 to February 1997

Bennett's Nursery Jonesboro, Arkansas

Personal Assistant

Checked mail, shopped for groceries and handled bill payments. Ran errands, including grocery shopping and picking up dry cleaning. Organized work projects around client's house. Cared for the family's children.

October 1995 to May 1996

Sears Jonesboro, Arkansas

Sales Associate

Informed customers about sales and promotions in a friendly and engaging manner. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Explained information about the quality, value and style of products to Influence customer buying decisions. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Exchanged returned merchandise for customers quickly and efficiently. Recommended and helped customers select merchandise based on their needs.

Education

Arkansas State University Jonesboro, AR

Accounting

1994 Rural Special High School Fox, AR

General Education

Contact this candidate