Customer Service High School

Denise Murray

Email: ********@************.***

Address:

City: Hammond

State: IN

Zip: 46323

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Asst with 19 yrs experience. Expertise include Public Relations, reputation for maintaining and processing clients files and legal documents in a highly efficient and precise manner.

Professional leadership and relationship-building skills.Meticulous and excellent at juggling multiple tasks and working under pressure. Skilled in the criminal justice industry. Highly familiar with the United States Judicial System.

Ethics oriented with 19 years professional experience for exercising discretion and maintaining confidentiality. With the ability to work in a fast pace environment witch include advanced multitasking skills. Detail oriented with a demonstrated commitment to excellence. Ambitious,Analytical Business Savvy and Client Committed.Consciences and Excellent Customer Service Skills. I'm Organized and some what of a perfectionist. Reason being I believe in getting the job right the first time and a happy customer is a happy employer and employee. I;m sure I don't everything but I'm a quick learner.

Educational Background:

High School Dipolma from Oak Park River Forest H.S., Oak Park IL 1/2001 to 6/1982 (GENERAL)

Job History / Details:

Summary

Administrative Asst with [19] years experience. Areas of expertise include.Public Relations Experienced with a reputation for maintaining and processing client records, files and legal documents in a highly organized, efficient and precise manner. Strong leadership and relationship-building skills. Meticulous, excellent at juggling multiple tasks and working under pressure. Skilled experience in the criminal justice industry. Familiar with United States Judicial System. Skilled, with a reputation for maintaining and processing client records, files and legal documents in a highly organized, efficient and precise manner. Ethics oriented with over 19 years professional experience, known for exercising discretion and maintaining confidentiality. With the ability to thrive in a fast paced environment through advanced multi-tasking skills. Experienced, with excellent client relation skills and an ability to multi task multiple cases at a time Highly organized with extensive office administration, client interface and legal document development experience. Detail-oriented with a demonstrated commitment to excellence, ethical processing and client confidentiality. Accomplished, Ambitious,Analytical,Business-Savvy,Client- focused,Committed,Conscientious,Customer-service excellence,Dedicated,Dependable,Detail- oriented,Effective,Hardworking, excellent in Multi-tasking. Organized,Performance driven,Personable,Productive,Proficient,Reliable,Resourceful, Responsible,Seasoned,Skilled,Talented,Versatile,Well-qualified. Demonstrated ability to interact effectively with Client Relations senior management. Creative Problem Solving Broad research and consulting background Customer Needs Assessment Detailed knowledge of local, state, federal and Customer Service Circuit Court. Outstanding interpersonal skills Strong verbal communication Issue resolution Quick learner Extremely organized. Proven leadership abilities Legal research and case notes File/records maintenance Data management Skilled at legal/non-legal research Highlights q Organizational skills q Interpersonal skills q Initiative to work independently q Strategic thinker q Fast learner Accomplishments q Organizational skills Interpersonal skills Initiative to work independently Strategic thinker Fast learner q

Experience

February 1993 to August 2011

Chicago, Il

q Assisted in all areas of administrative work including,receptionist duties, file organization, Leads Certified.

achieve updated information for inmates in the Dept of Corrections.

q Supported Chief Operating Officer with daily operational functions.

q Analyzed departmental documents for appropriate distribution and filing.Standardized department filing system so secretarial staff could easily locate information in any filing center .Successfully resolved many issues for Attorneys and the public.Provided efficient customer service to clients.

q Help trained new employees on the day to day operations of the Cook County Jail.Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all ass.

Education

1982 Oak Park River Forest H.S,

H.S. Diploma General Studies

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