Manager Customer Service

Ronald J Newell

Email: ********@********-*****.***

Address:

City: Plain City

State: UT

Zip: 84404

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Educational Background:

High School Dipolma from Western Illinois University, Macomb IL 1/2001 to 9/1973 (Mathematics)

Job History / Details:

Summary

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Reliable

Flexible schedule

Exceptional leader

Team-oriented

Sales professional

Recruiting and interviewing

Accomplishments

Surpassed revenue goals in four consecutive quarters from 2007 to 2008.

Participated in company Mystery Shopper program from 2004 through 2012. Stores were judged in Customer Service, Product Knowledge, Overall appearance and Cleanliness. Overall score was 100 points. Our store was the only store in the state that scored 100 percentage on every visit for 8 years.

Experience

February 2004 to October 2012

PPG Porter Paints Riverdale, Utah

Store Manager

Managed team of [3] sales associates. Served as mentor to junior team members. Taught basic paint store skills to associates such as stocking, merchandising, inventory, setting planograms, paint tinting and paint product knowledge.

Consulted with area store salesmen regarding their customer needs for upcoming projects needs.

Increased profits by developing and implementing a program whereby customers would receive discounts and services whenever they made purchases by using a specialized discount card which resulted in an average 12 percentage monthly increase.

Reduced and controlled employee expenses from 2010 through 2012 by reducing unnecessary overtime expenses per employee.

This was accomplished by monitoring daily time sheets and sending them home once their daily hrs were met, and moving another employees available hours to cover hours leftover and in extreme circumstances, I came in and covered needed hours on Saturdays so that no employee was over their allotted 40 hours per week. This resulted in a savings of about $6000 a month.

Also reduced expenses by managing store inventory and returning older slow moving product to the distributors on a regular basis. During the time I did this it resulted in approximately 20 percentage decrease in slow moving product in the warehouse.

Appointed Regional safety captain for the area and implemented corporate safety program for the area stores from 2010 to 2012 which resulted in 0 percentage injuries for those 2 years,

Education

1971 Western Illinois University Macomb, Illinois

4 years Mathematics

Minor in Physics, Teacher Education]

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