Customer Service High School

Christopher Smith

Email: ********@************.***

Address:

City: Hollister

State: CA

Zip: 95023

Country: USA

Phone: 831-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Warehouse Worker with proven ability to plan, organize and load trucks from skids to trucks for fast and efficient customer delivery.

Educational Background:

High School Dipolma from Bostrom Alternative Center, Phoenix AZ 1/2001 to 9/2001 (General)

Job History / Details:

Summary

Warehouse Worker with proven ability to plan, organize and load trucks from skids to trucks for fast and efficient customer delivery.

Highlights

Shipping and receiving

Safety-oriented

Defect tracking

Certified Pallet Jack Operator

Quick learner

Certified Forklift Operator

OSHA Safety Certified

Multi-tasker

Team player

Safety-conscious

Strong communication skills

Determined

Palletizer knowledge

AutoGlass Certified (AGRSS)

Experience

June 2012 to October 2012

Fresh Point Produce Phoenix, Arizona

Loader/Dock Worker

Maintained accurate stock records and schedules.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Oversaw warehousing and storage practices and housekeeping.Transported goods from racks, shelves and vehicles.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Worked at a rapid pace to meet tight deadlines.Removed pallets, freezer boxes and damaged products from returning trailers.Banded, wrapped, packaged and cleaned equipment.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.Used propane forklift to load trailer at warehouse.Loaded flat bed by forklift and hand truck.

February 2011 to December 2011

Diamond Auto Glass Phoenix, Arizona

Auto Glass Technician

Broad experience of more than 5 years in auto glass repairing.

Proficient in using the hand and powered tools to repair auto glass.

Superior hand and eye coordination that helps perform work with precision.

Emphasis on providing effective customer care services.

Remove the broken glass from the frame carefully without spreading small shards of glass in the interiors.

Cut out the glass in specific patterns and measurements and customize the windshield as per window frame size.

Attach the new glass to the window frame and ensure it is fixed up firmly in the window socket.

Fix up rubber proofing along the window edges to prevent rattling and provide strong grip while closing the windows.

Place orders and arrange necessary tools and equipment to repair automobile windows.

Perform other automobile servicing functions as per the requirement.

May 2008 to December 2010

Everready Glass Phoenix, Arizona

Auto Glass Technician

Allow all glass parts installed with urethane ample time to cure, taking temperature and humidity into account.

Apply a bead of urethane around the perimeter of each pinchweld, and dress the remaining urethane on the pinchwelds so that it is of uniform level and thickness all the way around.

Check for moisture or contamination in damaged areas, dry out any moisture prior to making repairs, and keep damaged areas dry until repairs are complete.

Cool or warm glass in the event of temperature extremes.

Cut flat safety glass according to specified patterns, or perform precision pattern-making and glass-cutting to custom-fit replacement windows.

Install replacement glass in vehicles after old glass has been removed and all necessary preparations have been made.

Install rubber-channeling strips around edges of glass or frames in order to weatherproof windows or to prevent rattling.

Install, repair, and replace safety glass and related materials, such as backglass heating-elements, on vehicles and equipment.

Obtain windshields or windows for specific automobile makes and models from stock, and examine them for defects prior to installation.

Prime all scratches on pinchwelds with primer, and allow primed scratches to dry.

Remove all dirt, foreign matter, and loose glass from damaged areas; then apply primer along windshield or window edges and allow it to dry.

Remove all moldings, clips, windshield wipers, screws, bolts, and inside A-pillar moldings; then lower headliners prior to beginning installation or repair work.

Remove broken or damaged glass windshields or window-glass from motor vehicles, using hand tools to remove screws from frames holding glass.

Replace all moldings, clips, windshield wipers, and any other parts that were removed prior to glass replacement or repair.

Replace or adjust motorized or manual window-raising mechanisms.

Select appropriate tools, safety equipment, and parts according to job requirements.

September 2007 to April 2008

Adecco Staffing/ Charles Schwab Phoenix, Arizona

Operations Rep.

Analyzed legal documents, including wills, insurance policies and corporate contracts.

Identified operational processes inefficiencies and recommended necessary improvements.

Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios.

Developed highly empathetic client relationships and earned reputation for exceeding goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

June 2004 to August 2007

Bank of America Phoenix, Arizona

Debit Card (Fraud and Non Fraud) Analyst

Maintained customer accounts to determine fraud or non-fraud accusations.

Updated info on accounts for customers.

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Performed extensive analytical calculations, including a complete audit of each mutual fund.

Provided accurate and appropriate information in response to customer inquiries.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed customer service inquiries in a timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Education

Bostrom Alternative Center Phoenix, Arizona

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