Customer Service High School

Gabriel Bugarin

Email: ********@***********.***

Address:

City: Jacksonville

State: FL

Zip: 32202

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with four years client interface experience. Personable and responsible with four years in retail and customer service. Solid team player with upbeat, positive attitude. Offering an excellent track record of Customer Care excellence within demanding call center and retail environments that include, Mortgage Servicing Support Experience, Administrative Support, and Retail Customer Service.

Educational Background:

High School Dipolma from Highlands Ranch High School, Highlands Ranch CO 1/2001 to 6/2008 (General)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with four years client interface experience. Personable and responsible with four years in retail and customer service. Solid team player with upbeat, positive attitude. Offering an excellent track record of Customer Care excellence within demanding call center and retail environments that include, Mortgage Servicing Support Experience, Administrative Support, and Retail Customer Service.

Core Strengths

Mortgage servicing

Call center experience

Technology proficient

Auditing

Strong organizational skills

Quality control

Active listening skills

Ability to follow directions and make appropriate decisions without supervision

World-class troubleshooter

Sharp problem solver

Excellent writing and communication skills.

Type 65 WPM

Filing and data entry

Active listening skills

Very motivated with a positive and enthusiastic attitude

Great Team Player

Accomplishments

Productivity

Consistently exceeded monthly goals and quotas by more than 15 percentage

Customer Assistance

Worked with company systems such as MortgageServ, LPS Desktop and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent customer dissatisfaction in busy call center environment

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

October 2011 to November 2012

Discover Books Salt Lake City, UT

Book Inventory Lister

Excelled in exceeding daily production goals. Cross-trained and provided back-up for other customer service representatives when needed.

April 2011 to October 2011

Hogel Zoo Salt Lake City, UT

Retail Sales Associate/Cashier

Worked as a team member performing cashier duties, product assistance and cleaning. Ranked as most effective department sales representative in the local region out of 15 representatives. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

March 2009 to March 2011

Specialized Loan Servicing Highlands Ranch, CO

CR-Coordinator - Mortgage Auditor/Underwriter

Assisted loss mitigation representatives with complex loan modification applications. Adhered to all federal and state compliance guidelines relative to mortgage servicing. Reviewed an average of 175 mortgage loan modifications per month. Analyzed applicants' financial status and property evaluation to determine feasibility of granting modification.

September 2008 to March 2009

Party City Parker, CO

Cashier/Overnight Stocker and Auditor

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Described merchandise and explain operation of merchandise to customers. Placed special orders and called other stores to find desired items.

January 2008 to September 2008

Conoco Highlands Ranch, CO

Sales Associate/Cashier

Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.

Educational Background

2008 Highlands Ranch High School Highlands Ranch, CO

GED

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