High School Service
Resume:
Tania Bribiesca
Email: ********@**********.***
Address:
City: Buena Park
State: CA
Zip: 90621
Country: USA
Phone: 818-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests satisfaction and comfort.
Educational Background:
High School Dipolma from Esc. Nac. Preparatoria 4, Memphis TN 1/2001 to 12/2006 (Administrative)
Job History / Details:
Summary
Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.
Highlights
Front desk training
Concierge duties
Communicates effectively
Fluent in English and Spanish
Listening skills
Exceptional multi-tasker
VIP services
Experience
February 2010 to December 2011
Zoetry Resort and Spa Cancun, Quintana Roo
Guest Service Agent
Issued room keys and escort instructions to bellhops.
Kept records of room availability and guests' accounts, manually or using computers.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Contacted housekeeping or maintenance staff when guests reported problems.
November 2006 to December 2009
Hotel Galeria Plaza Mexico, Mexico City
Front Desk Agent
Issued room keys and escort instructions to bellhops.
Kept records of room availability and guests' accounts, manually or using computers.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Contacted housekeeping or maintenance staff when guests reported problems.
Education
2006 Esc. Nac. Preparatoria 4 Mexico City, Mexico City
High School Diploma Administrative
Coursework in Travel and Tourism
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