Customer Service High School
Resume:
Amber Elizabeth Rivers
Email: ********@*****-********.***
Address:
City: Chula VIsta
State: CA
Zip: 91910
Country: USA
Phone: 619-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Extensive customer service experience. With banking knowledge,
cash handling, front desk operations, filing, scheduling, and sales. Skilled in numerous computer programs, multi-tasker with strong communication skills.
Educational Background:
High School Dipolma from Chaparral High School, Temecula CA 1/2001 to 6/2004 (General)
High School Dipolma from Chaperral High School, Temecula CA 1/2001 to 12/2012
Job History / Details:
Professional Summary
To work in a position of responsibility. Which will offer an environment to challenge my intellect and desire to succeed, with the ability to advance to higher levels in the company.
Areas of Expertise
Exceptional customer service
Cash handling
Maintaining strong customer relationships
Excellent multi-tasker
Strong communication skills
Energetic work attitude
Experience
12/3/2012 12:00:00 AM
August 2009 to September 2012
First Citizens Bank (Former Temecula Valley Bank) El Cajon, CA
August 2007 to July 2009
Temecula Valley Bank- Lead Teller/Assistant Operations Sup. El Cajon, CA
Performed various duties on a daily basis including transactions, answering phones, cash handling, loan processing, managing the banks vault, and receiving and verifying daily shipments.
Established new customers and serviced existing customer accounts.
Selling products to customers that fit their banking needs.
Maintaining relationships and high customer service for all personal customers and businesses.
Assisted management to perform other tasks including opening and closing procedures, onsite new hire training, creating excel spreadsheets, new sales campaigns and various projects.
Performed as a back-up Operations Supervisor/Manager and took on the role while learning that position with hands on experience.
May 2007 to August 2007
Workway San Diego, CA
Completed temporary assignment at bank that hired me on as full time employee.
October 2006 to April 2007
Bassett Furniture Direct- Office Assistant Temecula, CA
Worked in customer service and front desk operations for a very large furniture company.
Did multiple tasks on a daily basis some including; entering all sales orders, ordering the product in from the factory, answering phones, setting deliveries and running schedule for the drivers.
Monitored multiple databases to keep track of all company inventory.
Assisting customers with any problems and helping in any way I can so they are a return customer.
February 2006 to August 2006
Macy's- Cosmetic Sales Temecula, CA
Introduced cosmetic products to new and existing customers.
Using my knowledge of the products I demonstrated techniques to the customers and how they can do the same on a daily basis.
Was one on one with the customers on a daily basis and performed excellent customer service.
Strived to accomplish my daily sales goals as well as counter goals and became the departments top sales person.
February 2005 to September 2005
Washington Mutual- Teller Hemet, CA
Performed extensive customer service duties. Including various transactions, payments, loans and safe deposit.
Established new customers, transferred and researched customer accounts, and assisted customers with any banking needs.
Processed sales referrals and promoted bank services and products, resulting in becoming the banks top referrer as well as named Employee of the Month.
Education
2005 Washington Mutual Teller Training Courses Hemet, CA
Certificate of Completion Banking
2004 Chaperral High School Temecula, CA
High School graduate
Additional Information
COMMUNITY SERVICE:
-Worked as a Teacher's aide for 3 years at an elementary school
through Child Development courses.
-Volunteered at various animal shelters, helping animals find loving
homes.
-Collected, wrapped and delivered hundreds of gifts to
families in need during the holiday season.
References
Ambrose Quintanilla
(Former Supervisor)
Contact this candidate