Quality Control Customer Service
Resume:
Debby Keil
Email: ********@******************.***
Address:
City: Cape Coral
State: FL
Zip: 33990
Country: USA
Phone: 810-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Executive driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Detail-oriented Controller with 28 years experience applying financial and managerial accounting practices.
Educational Background:
High School Dipolma from Baker College, Port Huron MI 1/2001 to 6/1989 (Business Administration)
Job History / Details:
Executive Profile
Executive driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Detail-oriented Controller with 28 years experience applying financial and managerial accounting practices.
Skill Highlights
Cash-flow report generation
Accounting systems assessment
Income statement certified audits
Analytical reasoning
Budget analysis
Account reconciliations
Financial statement analysis
General ledger accounting
Operations management
Staff development
Inventory control
Compensation/benefits administration
Policy/program development
Cross-functional team management
Supervision and training
Skilled negotiator
Core Accomplishments
Reduced capital spending by $400,000 as the leader of a cross-functional project team.
Increased cost-effectiveness by 20 percentage through compliance enforcement and implementation of a rigorous quality control system.
Resolved $200,000 in late payments by creating a tracking system for
accounts receivable department.
General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
Decreased operating costs by 15 percentage by implementing new cost control procedures.
Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
Human Resources
Reduced employee turnover by 15 percentage .
Boosted customer service ratings by developing new processes and improving work flow thru lean manufacturing.
Professional Experience
May 2009 to October 2012
Orange Harbor Mobile Home & RV Park Fort Myers, Florida
Business / Property Manager
Managed property totaling over 67 acres with 1000 residents in season.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Collected and kept careful records of rental payments.
Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
Oversaw budgeting process for property
Monitored and documented all income, including delinquencies.
Handled customer complaints personally to verify they were properly handled.
Created staff schedules in response to community needs.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Wrote clear and concise owner's reports based on findings from quarterly financial statements.
Conducted inventories of and delivered building supplies.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Monitored common areas for cleanliness and safety.
Compiled and conveyed all operational and financial data to the managing partner.
Worked with the owners to identify, develop and achieve community goals and objectives.
Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Established and implemented leasing goals while managing an effective lease expiration program.
Reviewed all leases to guarantee that tenants received the proper level of service.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
May 2001 to May 2009
Black River Manufacturing Inc. Port Huron, Mi
Operations Manager
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Helped achieve company goals by supporting production workers.
Maintained proper stock levels on a line.
Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
Ensured the most cost-effective production methods were employed.
Hired and managed staff, overseeing any personnel grievances.
Led business development evaluation/business analysis.
Monitored and adjusted production processes or equipment for quality and productivity.
Oversaw design, procurement and construction from a mechanical equipment and reliability perspective and provide input for start-up and operation of the mechanical systems.
Planned and laid out work to meet production and schedule requirements.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Coordinated inventory and cost control programs.
Provided economic modeling of business organization including income/cash flow forecasts.
Reviewed the performance of subordinates.
Managed accounting operations, accounting close, account reporting and reconciliations.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Completed monthly, quarterly and annual bank reconciliations for 11 small companies.
Reviewed accountantÆs book entries to ensure accuracy of the G/L.
Assisted in the creation of vendor contracts for outside vendors.
Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Prepared financial and regulatory reports required by laws, regulations or boards of directors.
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Managed team of 18 professionals.
Reduced and controlled expenses by implementation of Lean Manufacturing.
Develop strategy and business plan.
Increased profits by developing, initiating, and managing proactive approaches. Maintained profitability during auto industry downturn.
Advised managers on organizational policy matters and recommend needed changes.
Directed personnel, training and labor relations activities.
Identified staff vacancies and recruited, interviewed and selected applicants.
Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
Developed and implemented efficient accounting, financial and operational systems.
Properly managed retirement and liability funds and prepared monthly, quarterly and annual reports on their statuses.
Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.
Led the modeling, planning and execution of all financial processes.
Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
Secured loans for high level management spending purposes.
Created detailed financial models and analytical tools to facilitate variance analysis.
Researched market trends and surveys and used information to stimulate business and revenue growth.
Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters.
Created and executed short and long-term customized comprehensive financial strategies to reach company goals.
June 1987 to April 1995
Black River Manufacturing Inc Port Huron, Mi
Controller
Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
Developed and implemented efficient accounting, financial and operational systems.
Properly managed retirement and liability funds and prepared monthly, quarterly and annual reports on their statuses.
Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.
Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
Created detailed financial models and analytical tools to facilitate variance analysis.
Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters.
Created and executed short and long-term customized comprehensive financial strategies to reach company goals.
Executed accounts receivable reporting enhancements and reconciliation procedures.
Managed accounting operations, accounting close, account reporting and reconciliations.
Evaluated accounting requirements during discovery meetings with potential clients
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Addressed and resolved non-routine, complex and unexpected variances.
Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.
Reviewed accountantÆs book entries to ensure accuracy of the G/L.Worked with management to document and offset unusual expense variances in their respective areas.
Assisted in the creation of vendor contracts for outside vendors.
Assisted the CFO with the production of the monthly financials,
management reports and board packages.
Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Prepared financial and regulatory reports required by laws, regulations or boards of directors.
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Advised managers on organizational policy matters and recommend needed changes.
Directed personnel, training and labor relations activities.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
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