Customer Service High School
Resume:
Claudia Tiemeyer
Email: ********@*****-*******.***
Address:
City: O'Fallon
State: MO
Zip: 63368
Country: USA
Phone: 314-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with 6 years client interface experience.
Educational Background:
High School Dipolma from Maryville University, Saint Louis MO 1/2001 to 5/1994 (Psychology with a minor in English)
High School Dipolma from Benedictine College, Saint Louis MO 1/2001 to 12/2012
High School Dipolma from Mount St. Scholastica, Saint Louis MO 1/2001 to 12/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with 6 years client interface experience.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Adaptive team player
Work Experience
October 1994 to November 1994
Meritz Inc. Chestefield, Mo
Bilingual Customer Service and Sales Representative
Informed various customer service duties answering Southwestern Bell Telephone inquiries dealing with upgrades of existing telephone service. Handled all the Spanish incoming calls. This was a temporary position.
February 2003 to December 2012
Claudia's Daycare O'fallon, MO
Business Owner
Provided in-home daycare from my home to families in the O'fallon, MO area.
February 2005 to August 2005
Citi Mortgage (CITI GROUP) O'Fallon, MO
Bilingual Mortgage Collector
Duties included collecting current and past due payments from homeowners. Handled both English and Spanish incoming and outgoing calls. This was a temporary position.
November 1994 to January 1996
Magellanhealth (MEDCO) Earth City, Mo
Bilingual Customer Service Representative
Performed various customer service duties including answering mental health questions from employees of a variety of companies and their providers. Tasks included gathering information and entering it into an IS 400 system then referring the client to a counselor or psychiatric facility in their area. Informed providers of clients benefits. Handled all Spanish incoming calls.
September 1997 to June 1999
Genelco (Wesport Benefits) Brentwood, MO
Bilingual Customer Service Representative
Performed various customer service duties including answering medical and dental insurance questions from policy holders and providers, quoting medical benefits, and gathering additional information needed to process or reprocess claims. Handled all the Spanish incoming calls.
February 2004 to November 2004
Cut-N-Trim Landscaping Warrenton, Mo
Translator
Translated information between American Supervisors and Hispanic workers so that each group could perform their duties. Used quick books for payroll entry. Company went out of business.
Educational Background
1994 Maryville University Saint Louis, Missouri
Bachelor of Arts Psychology with a minor in English
Benedictine College Atchison, Kansas
Transferred Schools shorly after Sociology and Psychology Courses
1989 Mount St. Scholastica Atchison, Ks
High School Diploma English
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