City: Pagosa Springs
Skill Level: Any
Account Manager with 12 years experience instructing clients about new technologies. Expertise in distribution, retail and corporate environments. Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
High School Dipolma from Utah Valley State College, Orem UT 1/2001 to 1/2000 (Business Management)
Job History / Details:
Account Manager with 12 years experience instructing clients about new technologies. Expertise in distribution, retail and corporate environments.
Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
Accomplished in relationship selling
Trained in business development
Proven sales track record
Two Winner's Circle Awards & Persident's Cabinet Winner
Analytical problem solver
Adept at closing sales
MS Office proficiency
Friendly and cheerful
Analytical problem solver
June 2001 to Current
Verizon Wireless Greenwood Village, CO
Indirect Account Manager
Performance Management: Develop, implement, and monitor regional sales and
incentive programs designed to drive agents/retailers productivity and meet or exceed
established Key Performance Indicators. Audit agent/retailer sales results and key
performance indicators to identify areas of opportunity to improve results on revenue
growth, customer growth and churn reduction. Consult with District/Agent Principals to
implement agent location specific action plans for improvement. Communicate sales
programs results/effectiveness to the field. Train, coach, and educate agent/retailer
employees on VZW competitive advantages, products and services, promotions,
methods and procedures, and point-of-sale ordering systems. Provide both formal and
one-on-one training and coaching sessions as needed to ensure that agent/retailer
store quotas are met and exceeded. Drive agents/retailers to hit sales objectives.
Develop marketing plan for and participate in store grand openings and special
events. Observe store personnel's sales techniques and customer interaction, and
coach employees on VZW selling strategies.
Channel Growth: Prospect new agent/retailer locations, and coordinate meetings,
negotiate contracts and assist new agents/retailers with procedural setup. Identify and
provide recommendations to VZW regarding termination of agent contracts for non-
performing agent locations. Identify, coach and develop existing agents with potential
for location expansion based up profitability and performance measures.
Merchandising / Collateral: Ensure that all merchandising and collateral is in
compliance with company standards that position VZW as the industry leader. Audit
to ensure that all signage, brochures, pamphlets, etc. are displayed properly. Coach
agent/retailer management regarding importance of compliance. Communicate
promotions to agents/retailers, and drive VZW key objectives.
2000 Utah Valley State College Orem, UT
Associate of Science Business Management
Coursework in Marketing and Advertising