Customer Service High School

Veronica Vazquez-Castillo

Email: ********@*************.***

Address:

City: Milwaukee

State: WI

Zip: 53221

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with ten years client interface experience motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from South Division High School, Milwaukee WI 1/2001 to 6/1999 (All over achiver classes)

High School Dipolma from Milwaukee Area Technical College, Milwaukee WI 1/2001 to 12/2012

High School Dipolma from South Division High School, Milwaukee WI 1/2001 to 12/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with ten years client interface experience motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Type 40 wpm

Data Entry Filing

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Minute Taking

Strong organizational skills

Energetic work attitude

Store maintenance ability

Inventory control familiarity

Customer service expert

Adaptive team player

Work Experience

May 2007 to Current

Joe Markus Autographs Huntington Beach, CA

Product Manager Assistant

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

August 2011 to December 2010

Airtime Wireless Milwaukee, WI

Sales Agent

Managed quality communication,

Customer support and product representation for each client.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Accurately logged all daily shipping and receiving orders.

August 2010 to December 2010

Mio Lounge Milwaukee, WI

Bar Manager

Meet and greeted customers, mixed and served drinks.

Managed cash stock and inventory balances accurately.

Stocked and rotated inventory regularly.

Organized and clean bar before, during and after shift.

Educational Background

2004 Esperanza Unida Milwaukee, WI

Associate of Arts Customer Service

Continuing education in Customer Service I was awarded a Bilingual Customer Service Representative Certificate.

2001 Milwaukee Area Technical College Milwaukee, WI

Associate of Arts Business Co-Op

Continuing education in Business Co-Op I was awarded an Administrative Assistant Certificate.

1999 South Division High School Milwaukee, WI

High School Diploma excelled classes

I was an above average student who graduated with a 4.0 GPA.

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