Customer Service Manager

Nathaniel Gaoa

Email: ********@****************.***

Address:

City: Chattanooga

State: TN

Zip: 37421

Country: USA

Phone: 423-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Line Cook with 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.

Educational Background:

High School Dipolma from Turner Job Corp., Albany GA 1/2001 to 1/2004 (Culinary & Security)

Job History / Details:

Summary

Line Cook with 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.

Highlights

ServSafe certified

Focused and disciplined

High volume production capability

Focus on portion and cost control

Inventory management familiarity

Accomplishments

Successfully managed a kitchen staff of 40 employees during high volume dinner services for more than 500 diners each night.

Experience

January 2007 to January 2012

Chili's Chattanooga, TN

Line Cook/Culinary Lead

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.

August 2006 to April 2007

Zaxby's Chattanooga, TN

Assistant Manager

Provided courteous and informative customer service in an open kitchen format.Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Quickly and courteously resolved all guest problems and complaints.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Enforced appropriate work-flow and quality controls for food quality and temperature.

Education

2004 Turner Job Corp. Albany, GA

GED Culinary & Security

Classes in Restaurant and Facility Operations, Courses in: Food Preparation, Kitchen Management, Basic Vocational Certificate: Prep Cook, Nutrition courses, Basic Vocational Certificate: Pastry Arts

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