Customer Service Manager
Resume:
Confidential User
Email: ********@**********.***
Address:
City: San Antonio
State: TX
Zip: 78249
Country: USA
Phone: 210-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Team-oriented appraiser who thrives with clear direction. Driven by quantifiable results and motivated to excel in chosen field.
Educational Background:
High School Dipolma from University of Texas, San Antonio TX 1/2001 to 5/1995 (History)
Job History / Details:
Summary
Team-oriented appraiser who thrives with clear direction. Driven by quantifiable results and motivated to excel in chosen field.
Highlights
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Top loss management performer
Adaptive team player
Complex problem resolution
Mathematical aptitude
Strategic planning
Schedule management
Self-starter
Proficiency in CCC Pathways and Penpro estimatics
Accomplishments
Data Organization
Improved office organization by compiling yearly budget reports, financial spreadsheets, organizational charts and creating new account receivables process. Researched and resolved billing problems that had been previously missed.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Leadership
Material Development
Created curriculum targeting specific age group of learners to produce an engaging educational experience.
Planned and conducted activities for a balanced program of instruction, demonstration, and hands on experiences that provided students with opportunities to observe, question, and investigate.
Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of purpose and overall class expectations.
Experience
August 2006 to Current
Travelers Insurance San Antonio, TX
Auto Appraiser
Evaluation of Auto Damage
Establishing Value of Property
Customer Relations
Property Claims Settlement (Total Loss)
May 2005 to August 2006
Alamo Body and Paint San Antonio, TX
Estimator
Evaluation of Auto Damage.
Production Management.
Account Management and Relations.
January 2004 to May 2005
GEICO Insurance San Antonio, TX
Auto Adjuster 1
Evaluation of Auto Damage
Establishing Value of Property
Customer Relations
Property Claims Settlement (Total Loss)
November 2002 to August 2003
Custom Fit Decks and Fencing San Antonio, TX
Operations Manager
Oversight of Fencing Operations.
April 1993 to February 2003
Baptist Church South Texas Region
Youth Pastor
Leading and Training Volunteer Workers.
Designing Ministry Structure.
Establishing and Communicating Vision.
Organizing and Marketing Ministry Events.
Education
May 1995 University of Texas San Antonio,
Bachelor of Arts History
Dean's List
Psychology and Philosophy focus
Additional Information
Professional Licenses and Designations: Texas Claim Adjusters License September 2004 - Present; ICAR Platinum Individual February 2006- Present; Chief Structural Damage Analysis Certification February 2009
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