Customer Service Representative
Resume:
Sheila Spivey
Email: ********@******************.***
Address:
City: Des Moines
State: IA
Zip: 50316
Country: USA
Phone: 424-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Des Moines Area Community College, Ankeny IA 1/2001 to 8/2007 (Dental Assisting)
High School Dipolma from Grand View University, Ankeny IA 1/2001 to 12/2012
Job History / Details:
Overview
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Core Strengths
Microsoft Word, Excel, PowerPoint
Strong knowledge of loan process
Typing 45-50 WPM
Analytical
High customer service standards
Dedicated to process improvement
Adaptive team player
Reliable
Ability to listen closely to customers
Self-starter
Honesty and integrity
Multi-tasking
Strong interpersonal skills
Critical thinker
Detail-oriented
Adaptive team player
Excellent communication skills
Analytical
Excellent time management
Professional demeanor
Customer service-focused
Computer-savvy
Time Management
Organization skills
Work Experience
October 2011 to Current
The Palmer Group/Equifax West Des Moines, IA
Verification Specialist
Responsible for obtaining employment verification for verbal, written and self-employment request.
Observing, receiving, and obtaining information from all relevant sources.
Multi-task various queues as needed such as
Audit
MS Comments
Help desk
Company Search
Audit follow-up
Assisted with matching loan documents, signed consents, business licenses and conversions to appropriate requests.
Manually converted verbal, written, third party and CPA verifications.
Routinely provided support for the receptionist and faxed documents.
Consistently maintained outstanding quality assurance and production reports.
September 2007 to February 2009
Dr. Barbara Knapp Des Moines, IA
Dental Assistant
Greeted and prepared patients for dental examinations.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Effectively operated x-ray machines and developed x-rays.
Correctly arranged instrument trays prior to dental procedures and surgeries.
Proficiently assisted dentist with diagnostic, preventative, general, endodontic and periodontic procedures.
Provided appropriate postoperative instructions as prescribed by dentist.
Educated patients about proper oral hygiene and prevention of dental diseases.
Duplicated x-rays when requested by insurance companies.
Expertly mounted x-rays and filed patient charts.
Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
Routinely completed inventory, supply orders and restocked supplies.
January 2004 to August 2006
The CBE Group West Des Moines, IA
Account Resolution Specialist
Delivered prompt, accurate and excellent customer service.
Receive payments and post amounts paid to customer accounts.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms service contracts.
Advise customers of necessary actions and strategies for debt repayment.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Consistently exceeded company production goals.
Education
2007 Des Moines Area Community College Ankeny, IA
Dental Assisting
Grand View University Des Moines, IA
Biology
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