Customer Service High School

Steven Sousa Jr

Email: ********@*********.***

Address:

City: Canaan

State: ME

Zip: 04924

Country: USA

Phone: 207-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Line Cook with exceptional knowledge of a wide variety of kitchen equipment and cooking techniques in a fast-paced environment. Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Can adapt to any situation with the ability to learn skills quickly and efficiently.

Educational Background:

High School Dipolma from Skowhegan Area High School, Skowhegan ME 1/2001 to 6/2004 (Liberal Arts)

High School Dipolma from Kennebec Valley Community College, Skowhegan ME 1/2001 to 12/2012

Job History / Details:

Summary

Experienced Line Cook with exceptional knowledge of a wide variety of kitchen equipment and cooking techniques in a fast-paced environment. Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Can adapt to any situation with the ability to learn skills quickly and efficiently.

Highlights

Full service restaurant background

Skillful kitchen staff trainer

Ability to handle fast-paced environment

Knowledge of basic food preparation

First aid and CPR

Power and hand tools

Clean driving record

Satellite dish installations

Device interfacing knowledge

Microsoft Office proficiency

Janitorial equipment familiarity

Experience

March 2011 to November 2012

Dish Network Hermon, ME

Field Service Specialist

Contact customers and inform them of arrival time and work to be done and answer any questions. Plan and map out daily routes with cooperation of dispatch services. Install, repair, troubleshoot, and/or inspect satelite television system. Educate customer on all products, services, and equipment. Offer, demonstrate, and sell products relating to television and television installation. Maintain, inspect, stock, and organize company vehicle. Maintain and organize any company tools and equipment.

April 2010 to January 2011

Wal-Mart Inc. Waterville, ME

Maintenance Associate

Scrub, mop, buff, wax, and maintain floors. Clean and maintain bathrooms, entrances, backrooms, offices, and break rooms. Clean up and dispose of any spills or hazardous or flammable material. Occasionally stocking shelves, working freight, unloading trucks, and retrieving carts.

June 2007 to March 2010

Empire Grill Skowhegan, ME

Head Cook

Short order cooking, cooking and preparing specials. Placing food orders. Menu planning. General kitchen maintenance and repairs including cleaning cooking surfaces, fryers, floors, sinks, and refrigeration. Organizing, cleaning, and taking inventory of stock and stockrooms. Training new employees including, cooks, prep cooks, wait staff, and dishwashers. Occasionally cleaning bathrooms and doing dishes. Restaurant went out of business March of 2010.

April 2006 to February 2007

Wal-Mart Inc. Palmyra, ME

Receiving Associate

Unloading trucks, downstacking, stocking, binning, and organizing freight. General cleaning and maintenance when needed.

Education

2004 Skowhegan Area High School Skowhegan, ME

High School Diploma

Graduated

Kennebec Valley Community College Fairfield, ME

Associate of Arts Liberal Arts

1 year complete. 4.0 GPA. Not currently attending.

Contact this candidate