Customer Service Sales
Resume:
Jennifer Ahlmeyer
Email: ********@********-*****.***
Address:
City: Sparks
State: NV
Zip: 89431
Country: USA
Phone: 775-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
q Customer service q Able to resolve conflicts q 15 years of experience providing customer support q Skilled in QuickBooks accounting software q Microsoft Office, Excel, Word q Excellent communication skills q Employee training and development q Filing and data archiving q Quality assurance q Typing Core Accomplishments Customer Service: Awards for 100percentage customer service Making sure all customers were very satisifed, Awards for exceeding sales and having an exceptional conversion rate Highly enthusiastic customer service professional with 15 years client interface experience.
Educational Background:
High School Dipolma from Taft College, Taft CA 1/2001 to 8/1997 (General)
Job History / Details:
Career Overview
q Customer service q Able to resolve conflicts q 15 years of experience providing customer support q Skilled in QuickBooks accounting software q Microsoft Office, Excel, Word q Excellent communication skills q Employee training and development q Filing and data archiving q Quality assurance q Typing Core Accomplishments Customer Service: Awards for 100 percentage customer service Making sure all customers were very satisifed, Awards for exceeding sales and having an exceptional conversion rate Highly enthusiastic customer service professional with 15 years client interface experience.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Top sales performer
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Adaptive team player
Opening/closing procedures
Accomplishments
Customer Service
Researched, calmed and rapidly resolved customers conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding products, promotions and orders.
Work Experience
April 2001 to November 2010
AT&T reno
Service representative
Developed and implemented customer service which resulted in increased company efficiency and productivity.
Developed new customer relations through telephone contact and sales activity.
Increased customer loyalty through providing excellent customer service.
Processed accounts receivable and accounts payable.
Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Provided efficient customer service to AT&T customers.
Successfully handled 20 to 30 bills per day.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Successfully resolved customer issues daily.
January 2011 to Current
The Hartford Reno, NV
Customer Service Representative
Developed new customer relations through telephone contact and sales activity.
Provided excellent customer service on every incoming call.
Addressed customers Medicare Supplement insurance plans questions or concerns.
Explained what insurance plans covered and didn't cover.
Took payments for insurance plans by credit card or electronic funds transfers over the phone.
Maintained up to date customer personal contact information.
Reviewed medical claims with customers and also providers calling from a medical office.
Followed all HIPPA laws and regulations.
Explained Medicare and Medicaid to customers.
Would advise customers we follow all Medicare guidelines.
Explained claims to customer and also to providers calling from a medical office.
Received many commendations for providing excellent customer service not only by customers but by management.
Guaranteed positive customer experiences and resolved all customer complaints.
Achieved high sales percentage with consultative, value-focused customer service approach with selling AARP memeberships .
Created new processes and systems for increasing customer service satisfaction.
Educational Background
1997 Taft College
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