Manager Real Estate

From: Ann Eppolito

Cover Letter

ANN E. EPPOLITO

**** ********* *****

FLOWER MOUND, TX 75028

HOME 214-***-****

EMAIL: ***********@*****.***

I am forwarding a copy of my resume to you for

your review and consideration.

A few of the qualities I have developed in my

career are Lead by Example, Thrive on Challenges,

Problem Solving, Attention to Detail and

Innovation.

You will notice one common thread throughout my

career I am a dedicated listener and produce

noticeable results in others even under the least

favorable conditions. My enthusiasm is contagious

and I personally project credibility people are

inclined to cooperate and participate

wholeheartedly on projects with which I am

involved.

As my resume indicates I have demonstrated

commitment to customers and my employers goals.

That track record is consistent in my career

endeavors as well as my life as a whole. I

dedicate myself to whatever task is required;

marshal my resources until it is completed to my

satisfaction. Since my goals and demands are even

more stringent than my employers expectations, I

consistently exceed quotas and objectives. You

will notice one common thread through out my

career, I am an administrator and a problem

solver.

I am a clear communicator, equally at ease with

senior management, regulating agencies, and

vendors. I am a hard driving manager, who is

project driven, and is accustomed to inspiring the

best performance possible from co-managers and

employees. My creativity allows me to stay within

compliance and agency requirements without

sacrificing profits or deadlines.

Some of the key qualifications I bring and which

are highlighted on the enclosed resume include:

Strong leadership qualities

Strong communication skills

Development of staff knowledge and skill

regarding expected performance and documentation

Staff retention and development

Early recognition of problems minimizing risk to

company

Desire to grow company and staff at the same

time

If you believe after reading my resume that there

is a position within your company, I would be very

interested. I have been put in many situations

where I had to learn quickly and have always

enjoyed the challenge.

I would appreciate the opportunity to meet with

you, share ideas and discuss ways in which my

expertise would be an excellent addition to your

team. In the interim, thank you for your

consideration, attention, and forthcoming

response.

Sincerely yours,

Ann Eppolito

Resume

ANN E. EPPOLITO

4325 ADDINGTON PLACE

FLOWER MOUND, TX 75028

(HOME) 214-***-****

EMAIL: ***********@*****.***

SUMMARY

Operations Manager with 20+ years of increasing

responsibility and achievement. Earned a

reputation for producing long-term profitable

growth through ability to differentiate between

temporary and potentially chronic loans that

minimized Bank risk, rigorous productivity

management and corporate strategy development.

Recognized leader with an ability to train,

communicate vision, empower teams and drive

consensus toward common goals.

TECHNICAL SKILLS

MS Word

MS Excel

PROFESSIONAL EXPERIENCE,

IRVING, TX 2004 - PRESENTRegional Operations Manager/Underwriting Manager

Oversee staff in production of construction one

time close inclusive of underwriting, preparation

of closing documents and funding of loans for

Retail and Wholesale

Responsible for recruiting and development of

staff.

Manage annual/interim reviews, counseling of

staff, promotions and salary increases.

Manage allocation of staff resources to ensure

functions assigned to team are completed on a

daily basis to obtain monthly goals.

Implement and monitor production stays within

company turn times and guidelines.

Support other regions as needed to accomplish

monthly goal as a division.

Foster growth of relationships internally and

externally by administration of clear, concise and

timely communication

Promote team consults for recommendations to

enhance procedures and policies

WASHINGTON MUTUAL, Coppell, TX 1986-2004

Acquired Dime Savings Bank of New York, FSB in

2002

Vice President/Operations Manager

(2002-2004)

Relocated to Texas to create Washington Mutual

first centralized National Commercial Operation

Center.

Led staff of 30 including 2 Line Managers and 28

staff for servicing 34,000 accounts with an

aggregate of approximately $36 Billion, consisting

of portfolio, CMBS, FHLMC, FNMA, and FHA.

Instrumental in the set up of the Texas

operations through the consolidation of three

centers from Houston, New York and California

including the development of policies/procedures

and the hiring of over 150 employees for the

center. Cost savings of approximately 10% of the

banks assets.

Team Leader for the largest Commercial System

Conversion, which consisted of successfully

merging three systems into one that now services

34,000 loans for approximately $36B. Conversion

was completed ahead of schedule.

Oversaw Collections and Escrow departments.

Resolved customer service inquiries.

Reviewed insurance, pre, and post closing, for

compliance with the legal documents.

Trained staff regarding policy and procedures

Responsible for collection of all delinquent

loans, as well as handled workouts, and

assignments to Special Assets Division,

maintaining a delinquent ratio at .75%. This is

approximately 1/3 of industry delinquency ratio

standard. Issued reports as needed to senior

management.

Reviewed bankruptcy documents, directed system

updates and tracked for compliance. Reviewed

monthly reports from outside council on

foreclosure/bankruptcy proceedings.

Established, monitored, and audited vendor

relationships.

Worked closely with Cash Department on exception

processing and reconcilement of accounts

Partnered with call center periodically to

handle high volume of calls

Reviewed and approved funding for construction

loans up to $10M.

Vice President/Loan Administration Manager,

Commercial Real Estate Department

(1989-2002)

Directed and supervised eight Loan Administrators

in the Escrow, Insurance and Collection department

servicing 1,500 loans for approximately $4.5B.

Created from ground floor the Collections,

Escrow, and Insurance Departments.

Maintained delinquency ratio at .75%.

Disbursed $150M in Real Estate taxes.

Reviewed portfolio pre and post closing to

ensure the legal requirements for insurance set

forth in the legal documents were met and

maintained by each borrower.

Reviewed insurance requirements for potential

loans before sale to third party.

Initiated force placing insurance as needed to

ensure that the Bank is adequately protected at

all times inclusive of bank owned real estate.

Monitored, approved, and disbursed reserve

accounts in accordance with the legal documents.

Developed and supervised a lockbox operation for

springing lockboxes required at the time of

closing, which resulted in increasing monthly

Commercial Real Estate deposit balances over $20M

and generated fee income to the department.

Worked as liaison to the Account Officers and

legal department (internal and external) for

workouts and bank owned real estate.

Reduced debit tax escrow from $1M to below $50k.

Team Member of task force that developed

policies and procedures, enabling the commercial

borrower to utilize the branch system to make a

commercial mortgage payment, thereby reducing

delinquencies and improving cash flow for the

bank.

Team Member for acquisitions of a portfolio or

bank. Responsible for compiling reports on

delinquencies and data relating to loans with

escrows. Follow through until conversion of these

loans to our servicing system.

Assistant Vice President

/Residential Underwriting

Operations (1986

-1989)

Hired and trained Bank staff in underwriting

residential mortgages in accordance with Bank and

FNMA guidelines in the satellite and home offices

from Maine to Florida.

Trained over 3,000 employees throughout the East

Coast to underwrite residential mortgages.

Created and authored Processing and Procedures

Manual for staff indicating all Bank Programs

available to the prospective borrower.

Developed rate spreadsheets, specific to the

requirements of each satellite or home office.

Represented the Bank in numerous litigation

trials as a key witness in various states.

Supervised Residential Construction Loan

department.

EDUCATION

AA,

Nassau Community College, Uniondale, NY

Pursing a BS

in Business Administration,

University of Phoenix

LICENSES

Mortgage Brokers License

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