Customer Service Sales Representative

Viviana Guaman's E- Portfolio

BBA Finance and Risk Management and Insurance

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Viviana A. Guaman ********@******.***

**** * ****** ** ****adelphia PA 19121 tel: 347-***-****

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: December 2013

Major: Finance, Risk Management and Insurance

GPA: 3.95 Dean s List, Spring 2010- Present

Selected Courses:

Corporate Finance I Property and Liability Coverages

Corporate Finance II Health and Wellfare Employee Benefits

Intermediate Accounting I

ACTIVITIES & AWARDS:

Member, Gamma Iota Sigma 2012

Member, Financial Management Association, 2010- Present

Member, Beta Gamma Sigma International Honors Society, 2012

Temple Academic Achievement Grant 2011- Present

WORK EXPERIENCE:

Heradura Restaurant, Woodside, NY May 2011 July 2011

Cashier Recorded cash and credit transactions for over 150 customers served daily and reconciled balancesServed as a hostess when needed, coordinating seating arrangements and providing customer service in addressing concerns amongst the customer and serverAssisted with the strategic planning, adverting of special events to promote business

Mayfair Festival, Allentown, PA April 2011 May 2011

Admission SalesHandled cash sales for over two hundred visitors dailyProvided customer service information regarding ongoing events and assisted with directionsWorked in a team environment and coordinated daily reporting activities amongst volunteers

Vector, Allentown, PA June 2010 July 2010

Sales Representative, Sales Delivered in home product presentations to potential customersUsed interpersonal skills to build connections with customers and generate new customer leadsExpanded product reach to new market by using language skills to present product to the Latino- American community

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