Manager Customer Service

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Ronald

OakleyRon Oakley

RONALD K. OAKLEY

Home 602-***-**** 1055 W Baseline Rd. #2013

*******@*****.*** Mesa, AZ 85210

Executive Summary

Professional with experience in organizational development, leadership training and communications. More than 10 years in managerial and leadership roles. Experience includes analysis, organization, planning and consensus building abilities with effective problem resolution, negotiation, and relationship management skills.

Professional Background

Evening Operations Supervisor 2005 to 2012

Huddleston Trucking Services Phoenix, AZ

Acquired excellent communication and interpersonal skills with the public and coworkers. Communicated clearly and respectfully to customers. Maintained close customer contact using diplomacy and professionalism. Answered calls, entered data, faxed, typed, and made outbound follow-up calls. Routed all incoming calls to proper staff members. Communicated with customers, management, and staff. Scheduled appointments, filed, and copied documents. Dealt tactfully and effectively with difficult customers. Executed duties maintaining a high degree of professionalism. Assisted office manager in a variety of office duties including answering a multi-line telephone, taking accurate messages, greeting clients, distributing mail, and assisted the office secretary in ordering supplies, filing, faxing, and copying. Diligent and organized worker. Managed petty cash. Experienced in driving both locally and long haul. Drove trucks and front-end loaders, loaded and unloaded trailers, performed routine maintenance, and filled out all required paperwork. Checked loads on pickup and upon delivery and dealt with any damage claims. Trained and certified to haul hazardous cargo. Results: Successful in effective team building and 99% on time shipment status.

OTR Tractor-Trailer Operator 2004 to 2005

Crete Carriers Corp. Lincoln, NE

Hauled freight in 48 states as an over-the-road driver with a Freightliner Century tractor pulling 53' dry vans and refrigerated units. Drove 2500-3000 miles per week, averaging 4-7 Pick-ups/Deliveries per week. Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods that are loaded and unloaded on trucks. Have driven over 120,000 miles with no moving violations. Checked loads on pickup and upon delivery and dealt with any damage claims. Drove and performed duties in many adverse weather conditions. Drove on non-maintained dirt and snow-covered mountain roads. Drove long haul and local routes, loaded and unloaded trailers, filled out paperwork, maintained DOT log books, and performed light maintenance. Handled time-sensitive freight, general goods, and hazardous materials. Hauled chemicals, dry freight, household goods, and perishable goods across the US interstate highway system. Trained and certified to haul hazardous cargo. Possess excellent map skills. Reported all unsafe conditions to management. Results: Maintained 100% on-time shipment status.

Certified Level II Driver Mentor/ OTR Tractor-Trailer Operator 2002 to 2004

Swift Transportation Phoenix, AZ

Observed students to ascertain their interests, background, learning styles, and maturity level. Organized personal learning activities to meet each student's needs. Gained reputation among the training supervisors as a trusted advisor on training program delivery, methods for maintaining personal motivation, and adapting course content to the needs of students. Managed all aspects of curriculum development and implementation. Determined student capabilities and utilized effective teaching methods to educate students.

Results: Successfully trained 14 students with excellent driving records.

Additional Experience

OTR Tractor-Trailer Operator 2001 to 2002

Swift Transportation Phoenix, AZ

General Manager 1999 to 2000

Largo Beverage Super Store Savannah, GA

Assistant Manager 1998 to 1999

Largo Beverage Mart Savannah, GA

In-Home Child Care Technician 1996 to 1998

Cheryl Mitchell Norfolk, VA

EN II (Engineman Apprentice) 1995 to 1996

US Navy Norfolk, VA

Skills General: Office management, leadership/supervision, problem solving, planning/scheduling, payroll, human resources, written and verbal communication Computers and Software: Mac OSX, Windows 95/98/ME/XP/Vista/7, Internet Explorer, Firefox, MS DOS, E-Mail, QuickBooks, MS Office 2010 (All Products), MS Works, PC Anywhere, Adobe Acrobat, Quicken, Photoshop, Dream Weaver, PHP/MySQL, Java, Visual Basic, C# Management: Customer service, filing system organization & management, database & contact management, record keeping, staffing and hiring processes, writing/proofreading/editing, multi-task/detail orientation Accounting, Finance, Banking: Inventory control, accounts payable/receivable, debt collections/payment arrangements, general ledger, budgeting

Education

Associates Degree 2011

Kaplan University Phoenix, AZ

Completed an Associate's degree in IT, specializing in Web Design

Certificate, 2001

United States Truck Driving School Phoenix, AZ

Completed training for a Class A CDL with Doubles and Triples, and HazMat endorsements.

Certificate, 1995

Engineman "A" School Great Lakes, IL

Specialized training included diesel mechanics.

Certificate, 1995

Job Corp Gadsden, AL

Completed courses in Clerical Studies and Earned G.E.D.

References upon request

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