Quality Assurance Human Resources

Michelle A. Bell

Email: ********@*************.***

Address:

City: LAS VEGAS

State: NV

Zip: 89118

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Employed by the City of New York from 12/1989 to Present as a Fraud Investigator II with more than 16 years of experience well-qualified at interviewing potential applicants for Public Assistance by way of identity, citizenship and residency requirements procedures.Strategic planning and client relationship management expert for new Fraud Investigators Attend local and national Conferences for Welfare Fraud Investigation.Multi-task oriented in the capacity of supervisor and Quality Assurance Delegate in labor/management meetings. Previously employed as Eligibility Specialist from 1989 to 1995. Responsible for determination and verification of internal and continuing eligibility for Public Assistance for the City of New York Human Resources Administration.

Educational Background:

High School Dipolma from Royal Business School, New York NY 1/2001 to 12/1984 (Word Processing/Administration Assistance)

High School Dipolma from, New York NY 1/2001 to 12/2012

Job History / Details:

Professional Summary

Employed by the City of New York from 12/1989 to Present as a Fraud Investigator II with more than 16 years of experience well-qualified at interviewing potential applicants for Public Assistance by way of identity, citizenship and residency requirements procedures.Strategic planning and client relationship management expert for new Fraud Investigators Attend local and national Conferences for Welfare Fraud Investigation.Multi-task oriented in the capacity of supervisor and Quality Assurance Delegate in labor/management meetings. Previously employed as Eligibility Specialist from 1989 to 1995. Responsible for determination and verification of internal and continuing eligibility for Public Assistance for the City of New York Human Resources Administration.

Core Qualifications

Client-focused

Microsoft Office

Reports generation and analysis

Contract negotiation/review/drafting

Training and development

Computer proficient in AFIS, DMV, WMS (Data Programs used by HRA)

Event Planning (Lunch time wellness, Agency's Holiday and Anniversary celebrations).

Experience

February 1995 to Current

City of New York New York, New York

Fraud Investigator II

Conduct interviews, establish residency and citizenship requirements. Performed surveillance, summarize evidence by use of fact findings, draft reports. Make recommendations as per policies of Human Resource Administration. Detract fraudulent misuse of public assistance funds, Medicaid and Food Stamps using integrated data programs.Served in the capacity of supervisor.Train new investigators, implement agency guidelines and policies.Represented investigators as Quality Assurance delegate in labor/management meetings. Created new guidelines used by Bureau of Eligibility Verification. Developed new standard of conducting in-house interviews procedures.

December 1989 to February 1995

City of New York New York, New York

Eligibility Specialist

Conducting interviews for applicants for Public Assistance using computer clearances, telephone interviews, making recommendations of eligibility. Maintaining City of New York guidelines, data entry, filing and record keeping in accordance of Human Resources Administration policies for Medicaid program.

Education

Royal Business School New York, New York

Associate of Arts Word Processing/Administration Assistance,

Certified Eligibility Specialist 1992

Certified Fraud Investigator 1995

Professional Affiliations

Member of New York State Welfare Fraud Investigators since 2000.

Delegate for SEIU Local 371.

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