Customer Service High School

Adreinne D'Auria

Email: ********@****************.***

Address:

City: Victorville

State: CA

Zip: 92394

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and friendly customer experience who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Educational Background:

High School Dipolma from Barstow High School, Barstow CA 1/2001 to 6/1987 (High School Diploma)

Job History / Details:

Summary

Reliable and friendly customer experience who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Highlights

Inventory control procedures

Cash handling accuracy

Loss prevention

Strong communication skills

Organized

Time management

Detail-oriented

Display design

Experience

October 2000 to Current

Victoria's Secret Ontario, Ca.

Customer Services

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs.

Maintained visually appealing and effective displays for the entire store.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Kept the showroom clean and maintained neat, orderly product displays.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Kept current on market and product trends to effectively answer customer questions.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Communicated store policy violations to the leadership team in a timely manner.

Offered direction and gave constructive feedback to motivate team members.

Recruited, hired, developed and retained retail talent for the company.

Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

Processed shipments and maintained organized stock shelves.

Informed customers about all product lines and services offered by the company.

Processed all sales transactions accurately and in a timely fashion.

Marked clearance products with updated price tags.

Education

1987 Barstow High School Barstow, Ca.

High School Diploma

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