Customer Service Sales

Pauline Myers

Email: ********@*****-********.***

Address:

City: Moses Lake

State: WA

Zip: 98837

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: To Obtain a full time long term position utilizing my skills to the best of my ability.An asset who is energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.Upbeat and flexible with 7 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.Reliable and punctual Associate who possesses an excellent work ethic. Areas of expertise, cash management and exceptional customer service.Retail Sales Associate versed in merchandising, display design and customer relations.Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.High-achieving Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Educational Background:

High School Dipolma from Everett High School, Everett WA 1/2001 to 6/1988 (General Studies)

Job History / Details:

Summary

Objective: To Obtain a full time long term position utilizing my skills to the best of my ability.An asset who is energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.Upbeat and flexible with 7 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.Reliable and punctual Associate who possesses an excellent work ethic. Areas of expertise, cash management and exceptional customer service.Retail Sales Associate versed in merchandising, display design and customer relations.Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.High-achieving Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Highlights

Inventory control procedures

Employee scheduling

Cash handling accuracy

Loss prevention

Mathematical aptitude

Organized

Superb sales professional

Proficient in MS Office

Time management

Detail-oriented

Excellent multi-tasker

Display design

Strong communication skills

Flexible schedule

Personnel training and development

Accomplishments

Awarded [8] merit increases during the first [2] years of employment, with the total of 14 merit awards year to date.Contributed to a [20] percentage drop in shoplifting through increased awareness and intervention measures.] Received 5 exceeds expectations ratings on performance reviews.Met monthly sales goals for [36] months straight

Education

1988 Everett High School Everett, WA.

High School Diploma General Studies

Emphasis in music,culinary

Experience

May 2009 to Current

Home Depot Moses Lake, WA.

Merchandising Execution Team

Answered customers' questions and addressed problems and complaints in person.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Informed customers about all product lines and services offered by the company.Stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.

Experience

September 2006 to March 2009

YJS CORP. Lake Stevens, WA.

Store Manager

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Replenished floor stock and processed shipments to ensure product availability for customers.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Trained staff to deliver outstanding customer service.

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