Customer Service High School

Michael V Johnson

Email: ********@***********.***

Address:

City: Las Vegas

State: NV

Zip: 89147

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My name is Michael Johnson, I am a husband and a father of my 12 year old son Brandon, I was born in Oakland California, however, I was raised in Atlanta Georgia. There, I attended and graduated from Wheeler high school. After graduation, I worked in both the retail and restaurant industry for several years where I discovered that I truly enjoyed providing excellent customer service. Over time, I continued to seek employment opportunities that would allow me to continue to sharpen my guest service skills, until finally settling down in Las Vegas Nevada, where, I was fortunate enough to have found gainful employment working in the gaming industry. My last position held, was that of a casino host, until I was subsequently laid off in 2009, due to the sudden downturn in the economy. It was at this point that, my wife and I decided to relocate to Colorado Springs, CO., in the hopes of making a fresh start for ourselves. However, after 3 years of living in Colorado and enduring its harsh winters, it became abundantly clear that we were truly desert people, and decided that it was time to return to Nevada. I am currently in my third year at Afford University in pursuit of my Bachelor's Degree in Sociology; I hope to graduate college, and rejoin the work force, re-energized, and more focused than ever.

Educational Background:

High School Dipolma from Wheeler high, Marietta GA 1/2001 to 8/1984 (all applicable high school studies)

Job History / Details:

Profile

My name is Michael Johnson, I am a husband and a father of my 12 year old son Brandon, I was born in Oakland California, however, I was raised in Atlanta Georgia. There, I attended and graduated from Wheeler high school. After graduation, I worked in both the retail and restaurant industry for several years where I discovered that I truly enjoyed providing excellent customer service. Over time, I continued to seek employment opportunities that would allow me to continue to sharpen my guest service skills, until finally settling down in Las Vegas Nevada, where, I was fortunate enough to have found gainful employment working in the gaming industry. My last position held, was that of a casino host, until I was subsequently laid off in 2009, due to the sudden downturn in the economy. It was at this point that, my wife and I decided to relocate to Colorado Springs, CO., in the hopes of making a fresh start for ourselves. However, after 3 years of living in Colorado and enduring its harsh winters, it became abundantly clear that we were truly desert people, and decided that it was time to return to Nevada. I am currently in my third year at Afford University in pursuit of my Bachelor's Degree in Sociology; I hope to graduate college, and rejoin the work force, re-energized, and more focused than ever.

Qualifications

Client-focused

Providing excellent guest service. attention to detail,

Creative Problem Solving. Result-oriented in regards to drive revenue on to the property.

Computer proficient

Microsoft Office

account management

File/records maintenance

Relevant Experience

Essential skills

Effective application of time management skills.

Clerical, and administrative responsibilities.

Accurately writing and submitting of guest room reservations.

Filling, maintaining and carefully utilization of guest contact information.

Perform competitive analysis of guest gaming habits.

Application of protective Services, safe grading of guest financial information in addition to company assets in accordance with company rules and regulations.

Ability to work closely with other departments in order to help provide excellent guest service.

Relevant Accomplishments

October 2007 to February 2009

Fitzgerald's Hotel and Casino Las Vegas, NV

Casino host

Casino Host- Duties included: Providing excellent guest service, guest development, driving revenue on to property, and clerical support, as well as administration responsibilities.

Education

12 Wheeler high Marietta, Ga

High School Diploma

Additional Information

SCHOOLING AND TRAINING I am currently attending Ashford University Bachelor of Arts program, majoring in Sociology. Attended and gave presentation for Majestic Star on Providing Star service. I received an award for employee of the month, as well as multiple litters of appreciation, and accommodation. I also participated in Majestic Star's community outreach program, where I sat on the board of volunteers for two years. My hobbies include reading, gardening, fishing and camping.

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