Customer Service Sales

Confidential User

Email: ********@************.***

Address:

City: Pasadena

State: MD

Zip: 21122

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and reliable Relationship Banker with nine years of retail Experience, Customer service and Consulting experience. Teller who consistently exceeds company objectives to secure client satisfaction and loyalty. Driven and self-motivated bank Teller with stellar sales ability and remarkable creativity. Hands-on, client-oriented banking professional who is dedicated to continuous improvement. Seasoned Banking professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Detail-oriented Financial Representative with excellent problem solving skills. Results-oriented Financial Representative with five years of distinguished performance in the Banking industry.

Educational Background:

High School Dipolma from Anne Arundel Community College, Arnold MD 1/2001 to 12/2011 (Business Management with a focus on Bookkeeping and Accounting)

Job History / Details:

Summary

Dynamic and reliable Relationship Banker with nine years of retail banking, customer service and consulting experience.

Teller who consistently exceeds company objectives to secure client satisfaction and loyalty.

Driven and self-motivated bank Teller with stellar sales ability and remarkable creativity.

Hands-on, client-oriented banking professional who is dedicated to continuous improvement.

Seasoned Banking professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.

Detail-oriented Financial Representative with excellent problem solving skills.

Results-oriented Financial Representative with five years of distinguished performance in the Banking industry.

Highlights

Cash handling

Financial analysis

Detail-oriented

Analytical

Complex problem solving

Strong communication skills

Ethical approach to finance

Strong interpersonal skills

Proofreading

Conflict resolution

Bank reconciliations

Excel spreadsheets

Microsoft Office proficiency

Expert in MS Office Suite

Intuit QuickBooks experience

Meticulous attention to detail

Results-oriented

Professional and mature demeanor

Time management

Dedicated team player

Complex problem resolution

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales referrals and tracking there progress.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Experience

July 2009 to Current

SECU Credit Union Glen Burnie, MD

Bank Teller

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Updated customer accounts and information on a daily basis.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

Handled and processed confidential customer information.

Education

2011 Anne Arundel Community College Arnold, MD

Associate of Applied Science Business Management with a focus on Bookkeeping and Accounting

Member of Member of Phi Theta Kappa Honor Society- Anne Arundel Community College.

3.9 GPA

Graduated Summa Cum Laude

Business Analysis coursework

Coursework in International Finance, Statistics and Microeconomics

Coursework in Selling Skills and Techniques and Consultative SellingCoursework in Business Administration, Communications and Accounting

Coursework in Human Resource Management and Business Administration

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