Customer Service Human Resources

Confidential User

Email: ********@*****************.***

Address:

City: Tallahassee

State: FL

Zip: 32311

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resources Generalist with practical understanding of business needs. Areas of expertise include employee hiring, training and benefits. Highly detail-oriented and organized. Adaptable and multi-task-oriented individual who is self-motivated and results-driven with strong multilingual communication, analytical, problem solving and reasoning skills. Currently pursuing a Master Degree in Human Resources Management.

Educational Background:

High School Dipolma from Florida International University, Miami FL 1/2001 to 8/2003 (French/International Relations)

High School Dipolma from Florida International University, Miami FL 1/2001 to 12/2012

Job History / Details:

Summary

Human Resources Generalist with practical understanding of business needs. Areas of expertise include employee hiring, training and benefits. Highly detail-oriented and organized. Adaptable and multi-task-oriented individual who is self-motivated and results-driven with strong multilingual communication, analytical, problem solving and reasoning skills.

Highlights

Recruiting

Hiring and retention

New hire orientation

Staff development/training

Bilingual: Spanish, French, Romanian /English

Personnel records maintenance

Statement Billings

Accounts Payable/Receivable

Employee relations

Regulatory compliance

Business Development

Exceptional interpersonal skills

Goal-oriented

Conflict resolution

Strategic planning

Computer proficient

Internet savvy

Experience

June 2012 to Current

USA Home Health Services, INC. Delray Beach, FL

Human Resources Generalist

Conducting new employee orientation to foster positive attitude toward organizational objectives.

Interviewing applicants.

Answering employee questions regarding company's workplace policies and procedures and resolving any related issues.

Identifying staff vacancies and recruiting, interviewing and selecting applicants.

Serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

June 2010 to February 2012

Leon County Tax Collector Tallahassee, FL

Customer Service Representative

Reviewed, analyzed and processed documents pertaining to driver license issuance according to Florida laws and regulations.

Processed documentation and issued vehicle, mobile homes, and vessel titles and registrations.

Collected county property taxes.

Served as the company's only bilingual Spanish/English customer service representative.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Managed cash stock and inventory balances accurately.

August 2003 to December 2009

Ameristar Painting and Drywall, INC. Tallahassee, FL

Office Manager/HR Generalist

Hired new employees and completed orientation.

Performed Spanish/English translation and interpretation and answered employee questions regarding company's workplace policies and procedures.

Built and maintained effective accounts receivable and cash flow monitoring systems.

Identified inefficiencies and made recommendations for process improvements.

Negotiated prices, terms of sales and service agreements.

Initiated and completed marketing events and presentations.

Education

2013 Florida International University Miami, FL

Master of Science Human Resources Management

2003 Florida International University Miami, FL

Bachelor of Arts French

Minor in International Relations.

Participated in Study Abroad Program: Angers, France 2003

Recipient of Honors Scholarship, 2001

Member of Phi Theta Kappa International Honors Society, 2000

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