Customer Service Representative
Resume:
Angela Ovalles
Email: abpzpf@r.postjobfree.com
Address:
City: boston
State: MA
Zip: 02118
Country: USA
Phone: 617-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with [5] years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from North Cambridge Catholic, Somerville MA 1/2001 to 5/2006 (general)
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with [5] years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Store maintenance ability
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Adaptive team player
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
April 2007 to Current
imagenes beauty salon dorchester, ma
customer service
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Replenished merchandise shelves with items from the stockroom.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Educational Background
2006 North Cambridge Catholic Somerville, ma
GED
Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development
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