Customer Service Representative

Angela Ovalles

Email: ********@************.***

Address:

City: boston

State: MA

Zip: 02118

Country: USA

Phone: 617-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with [5] years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from North Cambridge Catholic, Somerville MA 1/2001 to 5/2006 (general)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with [5] years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Store maintenance ability

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

April 2007 to Current

imagenes beauty salon dorchester, ma

customer service

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Organized weekly sales reports for the sales department to track product success.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Replenished merchandise shelves with items from the stockroom.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Educational Background

2006 North Cambridge Catholic Somerville, ma

GED

Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development

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