Customer Service Administrative Assistant

Danielle Faulkner

Email: ********@**************.***

Address:

City: VIRGINIA BEACH

State: VA

Zip: 23453

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Detail-oriented and driven with 3 years proven expertise in problem solving and managing daily office functions.

Educational Background:

High School Dipolma from CareerStep Institute Online, Provo UT 1/2001 to 5/2011 (Medical Administrative Assisting)

High School Dipolma from Rapelje High School, Provo UT 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Detail-oriented and driven with 3 years proven expertise in problem solving and managing daily office functions.

Skill Highlights

Administrative support

Meets/exceeds goals

Project planning

Attention to detail

Meeting minutes

Filing and data archiving

HIPAA compliance

Medical terminology

Adaptable and flexible

Recording and charting procedures

Strong knowledge of Marine IndustryExcellent research skills

Customer service-oriented

Appointment scheduling

Front desk management

Employee interviewing and hiring

Cisco Switchboard knowledge

Knowledge of UPS and Fed Ex shipping systems

Hospitality industry knowledge

Attentive to detail

Multi-tasker extraordinaire

Microsoft Word, Excel, PowerPoint, Publisher, Outlook

Planning/coordinating

Critical thinker

Patient and reliable

Skills and Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding corporate operations, product, direction, and overall satisfaction.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Data Organization

Improved HR organization by compiling reports, spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, and assisted with basic company inquiries.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Work Experience

June 2011 to Current

Volvo Penta Region Americas Chesapeake, Virginia

Administrative Assistant (Human Resources) / Front Desk Receptionist

Provided efficient customer service to clients. Managed incoming and outgoing calls for busy Corporate office. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Education

2014 CareerStep Institute Online Provo, Utah

Certificate/License Medical Administrative Assisting

The comprehensive training program is approved and certified by the National Healthcareer Association, a leading industry organization.

Graduate prepared to pass the Certified Medical Administrative Assistant (CMAA) exam and move into the workforce right away.

2004 Rapelje High School Rapelje, Montana

High School Diploma Advanced Placement Courses

Valedictorian. Maintained 3.8 GPA . Member of Student Counsel, National Honor Society, Basketball, Volleyball, & Cheer leading. Coursework in Advanced Placement English, Creative Writing, and Physiology.

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