Customer Service High School

Ken Knapp

Email: ********@**********.***

Address:

City: Columbus

State: OH

Zip: 43231

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Earned Bachelor's degree in Management Information Science (MIS). Final GPA 3.38. Analytical problem solver with particular attention to detail and accuracy. Strong organizational skills; function well in multi-tasking environments. Excellent oral and written communication skills. Troubleshooting skills for both hardware and software.

Educational Background:

High School Dipolma from Franklin University, Columbus OH 1/2001 to 5/2012 (Management Information Systems)

High School Dipolma from The Ohio State University, Columbus OH 1/2001 to 11/2012

Job History / Details:

Qualifications Summary

Earned Bachelor's degree in Management Information Science (MIS). Final GPA 3.38.

Analytical problem solver with particular attention to detail and accuracy.

Strong organizational skills; function well in multi-tasking environments.

Excellent oral and written communication skills.

Troubleshooting skills for both hardware and software.

Selected Achievements

Streamlined monthly reporting process, improving efficiency by 45 percentage .

Managed project transitioning guides for new agencies from printed format to website, saving approximately $16,000 per year in printing and shipping costs.

Designed membership directory for professional organization's local chapter.

Simplified Communications Department's project tracking by creating spreadsheet on shared network file.

Work Experience

March 2005 to November 2012

Nationwide Sales Automation Strategy & Design (SASD) Columbus, Ohio

Senior Administrative Secretary

Assistant to SASD Associate Vice President, Infrastructure & Design.

Also assisted Director, Business Consulting & Analysis.

Supported office of 45 associates and 10 field people.

September 2001 to March 2005

Nationwide Securities, Inc. Columbus, Ohio

Senior Administrative Secretary

Assistant to Vice President - NSI and Chief Financial Officer.

Also assisted Chief Supervisory Officer, Director of Supervision, and Chief Compliance Officer.

Supported 5 managers, 40 office staff, and 18 field people.

January 2000 to August 2001

Nationwide Insurance - Nationwide Retirement Solutions Columbus, Ohio

Senior Administrative Secretary

Assistant to Vice President of Business Markets, acting as liaison between supervisor and departmental managers who reported to her.

Balanced supervisor's American Express account, successfully disputing fraudulent charges.

Designed Excel spreadsheet enabling Communications Department to verify status of over 100 projects.

Assisted Communications Department with compiling quarterly investment reports.

May 1999 to August 1999

Nationwide Retirement Solutions Columbus, Ohio

Senior Administrative Secretary

Managed travel planning for supervisor and 5 field staff.

Coordinated travel arrangements and supervisor's and staff's participation in national conventions National Association of Counties (NACo) and US Conference of Mayors (USCM).

March 1999 to September 1999

Merck Medco Columbus, OH

Customer Service Representative - Outbound Quick Start Program

Contacted existing prescription benefit plan members by phone to describe pharmacy mail service to them and enrolled interested members in mail service.

Earned customer service awards for both high volume of calls and high quality of service provided through calls.

March 1999 to May 1999

Columbus City Schools Columbus, Ohio

Substitute Teacher

Substitute teacher for high school English, drama, and math classes.

Also for 1st, 2nd, and 5th grade classes

September 1994 to February 1999

The Ohio Society of CPAs Dublin, Ohio

Membership Coordinator

Main contact for Society's 20,000 members via telephone calls, email correspondence, and member visits.

Maintained membership database, which included investigating and resolving problems with membership records when needed.

Ran Society's CPA Referral Service by matching general public with CPAs offering accounting services they needed.

Grew CPA Referral Service from 80 members in 1994 to over 250 members in 1999 as a result of personal attention and service provided to each member.

Education and Training

2012 Franklin University Columbus, Ohio

Bachelor of Science Management Information Systems

GPA 3.38

1990 The Ohio State University Columbus, Ohio

Bachelor of Science Secondary English Education

GPA 3.2

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