Allison Wright

Email: abpzjb@r.postjobfree.com

Address:

City: Clarksville

State: TN

Zip: 37042

Country: USA

Phone: 931-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Devoted First Assistant/Manager who specializes in quality service, customer retention, productivity and team management.

Educational Background:

High School Dipolma from HUDSON VALLEY COMMUNITY COLLEGE, Troy NY 1/2001 to 12/2002 (Business Management)

Job History / Details:

Career Focus

Devoted First Assistant/Manager who specializes in quality service, customer retention, productivity and team management.

Core Competencies

Client relations specialist

Conflict resolution techniques

Marketing savvy

Team management

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Skilled multi-tasker

Talent development

Training and development

Scheduling

Core Accomplishments

Consistent positive Customer feedback.

Created repeat business by developing long-term Customer relationships.

Handled Customer complaints in a timely and efficient manner.

Generated additional revenue on a continual basis through skilled sales techniques.

Handled high volume sales with cash, credit card and gift card transactions, balancing cash draw at the end of shift with 100 percentage accuracy rate.

Experience

March 2012 to Current

CATO FASHION Oak grove, KY

First Assistant/Acting Store Manager

Successfully managed the activities of 6 team members in two locations.Reduced amount of employee overtime by 100 percentage by effectively delegating tasks. Monitored the daily activities of the customer support team. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed weekly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.

August 2007 to February 2009

SAMS CLUB Clarksville, TN

Bakery Team Leader

Answered questions regarding store and products. Maintained a knowledge of current sales and store promotions. Designed new display ideas for merchandise, resulting in improved customer view/accessibility which lead to increased sales. Worked under strict deadlines. Responded to service requests and emergency call-outs.

December 2003 to June 2005

FOREVER 21 Albany, New York

Assistant Manager

Provided detailed weekly departmental reports, tracked product success and updates to senior management. Computed accurate sales prices for purchase transactions, resulting in improved leading to increased sales.

December 2002 to December 2003

MARSHALLS Latham, New York

Merchandiser

Resolved customer questions, issues and complaints in person or via telephone. Developed rapport with the customer base by handling difficult issues with professionalism. Addressed negative customer feedback immediately. Trained new hires by providing store specifics, tasks and policies.

Education

2002 HUDSON VALLEY COMMUNITY COLLEGE Troy, New York

Business Management

Coursework in Marketing, Business Management and Communications. Completed customer service management training.

Contact this candidate