Customer Service Representative

Carrie Fowler

Email: abpzj7@r.postjobfree.com

Address:

City: Charlotte

State: NC

Zip: 28273

Country: USA

Phone: 980-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Pfeiffer University, Charlotte NC 1/2001 to 11/2012 (Business Management)

Job History / Details:

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Client relations specialist

Meticulous attention to detail

Focused on customer satisfaction

Training and development

Skilled multi-tasker

Microsoft software proficiency

Deadline-oriented

Accomplishments

At CPI Security, I received Operator of the Month 15-17 times during my employment.

Experience

May 2008 to May 2010

CPI Security Charlotte, NC

Central Station Operator

Monitored alarms for homes and businesses

Dispatched proper authorities as needed

Answered multi-line phone call (call center setting)

Assisted customers with alarms and alarm equipment over the phone

Audited new accounts after installments

Assisted with documentation of training manuals

May 2007 to May 2008

Carolinas Animal Hospital and Dental Clinic Charlotte, NC

Veterinary Technician

Assisted doctors with surgeries and appointments

Supervised over inventory of hospital

Assisted receptionists with answering phones and making appointments

Collected samples from patients as needed and conducted requested tests

Monitored hospitalized patients and gave medications as requested by doctor

Educated clients on a variety of subjects as needed.

May 2007 to December 2007

Acosta Heating and Cooling Charlotte, NC

Receptionist/Dispatcher

Answered multi-line phones to assist customers

Made appointments for customers as needed for service work

Light typing and filing

Assisted with invoicing

Ordered parts as needed and also received as well

March 2003 to October 2006

Animal Medical Hospital Charlotte, NC

Veterinary Dental Technician/Surgical Assistant

Checked in dental/surgical patients

Collected blood samples to run pre-surgical blood work

Placed animals under anesthesia and performed dental cleanings or monitored surgical patients

Cleaned and sterilized surgical instruments

Assisted receptionists checking patients in/out, answered phones and made appointments

Supervised Veterinary Assistants and help provide training to new assistants

Gave lectures in the veterinary dental field

Education

2013 Pfeiffer University Charlotte, NC

BBA Business Management

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