Manager Customer Service
Resume:
Carmen Russo
Email: abpzii@r.postjobfree.com
Address:
City: Valencia
State: CA
Zip: 91355
Country: USA
Phone: 818-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated Escrow Manager with over 15 years marketing and product development experience, enabling startup and established companies to increase leads and revenue.
Educational Background:
High School Dipolma from Hotel Management School Frankfurt, Canyon Country CA 1/2001 to 11/2001 (Hotel Management)
High School Dipolma from Hotel Management School Lindau, Canyon Country CA 1/2001 to 11/2012
Job History / Details:
Career Focus
Motivated Escrow Manager with over 15 years marketing and product development experience, enabling startup and established companies to increase leads and revenue.
Summary of Skills
Successfully Managing Escrow Office with Staff
Quality Control and achieving highest Customer Service level
Implementing Escrow Software Systems and Trust Accounting procedures
More than 15 years of experience in customer service related industries and positions with fiduciary responsibilities. Experience working independently in high stress environment. Versatile and able to grasp new concepts, asses situations, and, build on existing ideas to resolve issues. Computer literate and proficient MS applications
Accomplishments
Successfully increased Client Base and Accounts for Companies. Implemented Escrow Procedures as Manager and maintained Compliance with State and federal Escrow and Trust Accounting Laws.
Professional Experience
April 2010 to Current
Interstate Escrow, Inc
Escrow Manager/Officer
Closed Real property escrows, including, but not limited to, the sale, lease, exchange, or transfer of title, and loans or other obligations secured by a lien upon real property.
* Depository for Proceeds or other property for disbursal or use in payment of the cost of labor, material, services, permits, fees, or other items of expense incurred in the construction of improvements upon real property.
* Maintain accurate accounting of funds and transaction details in documented form.
* Point of contact for all information pertinent to transaction
* Maintain up to date knowledge of changes to the laws and regulations that govern the transfer of real property. Knowledge of State specific documentation and preparation of same in accordance with industry standard
April 2008 to April 2010
Stadthotel Linde Trossingen, Germany
Hotel Manager
July 2007 to April 2008
Inhouse Escrow,Inc. Orange, CA
Escrow Officer/Manager
Setting up Banking Procedures Controlling and Reconciling Trust Account Train new Staff members Evaluate Staff members Opening Escrow with Title Escrow instructions Refinance/Sales/Commercials/Bulk Ordering Demands Clearing Title Preparing Loan Documents for Signing Sending Funding Package to Lender Preparing Estimated HUD's and Closing statements Ordering Insurance, Termite Reports, other Reports Setting up for recording Receipting in Deposits Closing Escrow Disbursing Money Preparing Final HUD's Balancing Files Sending out Closing Package Credentials.
March 2006 to June 2007
Financial Title Company Valencia, CA
Escrow Branch Manager
July 2004 to May 2006
American Home Escrow, Inc Chatsworth, CA
Escrow Officer/Manager
November 2003 to April 2004
Diversified Title Valencia, CA
Escrow Officer
LANI Diversified Escrow, Valencia.
Replacing Escrow Manager at Diversified Escrow.
Handling High Volume Resale and Refi Desk with 3 Staff members.
April 2003 to November 2003
Colony Mortgage Lenders, Inc Glendale, CA
Escrow Manager
Leader of Escrow Department with 4 Members Implemented new Escrow Computer System, converted from Virtual (Internet) Escrow to traditional Escrow.
Implemented Trust Accounting and Operational Procedures Fully responsible for Opening and Closing of all Escrows Over viewing and controlling daily and monthly Trust accounting Coordinating and cooperating with Loan Processing and Sales Department.
11/2002 to 05/2003
CMG Escrow, Inc San Fernando, CA
Escrow Officer
Leading Sales/Refi Unit with 80 -100 Closings a month.
Built up new accounts and maintain existing clients.
March 1999 to September 2002
United Title Escrow Encino, CA
Escrow Officer
Building up own Accounts
Closing Volume of 40 to 50 Escrows a month.
1999 to 2000
Sun Valley, CA
Junior Escrow Officer
Preparing Estimated HUD's, Depositing Money, Banking,.
Ordering Demands, Sales Related Reports, Clearing Title.
Closing Files, Preparing Final HUD's.
1998 to 1999
Integrity Escrow Stevenson Ranch, CA
Escrow Assistant
Opening Escrow.
Typing Escrow Instructions, Ordering Demands, Packaging Loan documents.
Packaging Closings.
1997 to 1998
Barnaby's Hotel Manhattan Beach, CA
Restaurant and Promotions Manager
Increased Sales from $10,000 to $40,000 on special events.
Managed 16 Waiters and Hosts and 15 Busboys.
Implemented training course for new staff-speeding profitability.
Initiated and Implemented successfully English Afternoon Tea and Gift Shop.
1990 to 1997
Restaurant and Banquet Manager
Hotel Scheune/ Trossingen, Germany Expanded Restaurant Team from 3 to 9 waiters.
Tripled station revenues for each Waiter Increased Revenues by soliciting expansive catering accounts Interests Notary Public.
Education
08/1996 Hotel Management School Frankfurt Frankfurt,
Masters Degree Hotel Management
Hotel Management School Lindau Frankfurt,
Bachelor Degree Restaurant and Hotel Management
Professional Affiliations
Member of National Notary Association
Member of Southland Realtor Association
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