Customer Service Representative

Michelle Kriegel

Email: ********@***************.***

Address:

City: Grinnell

State: IA

Zip: 50112

Country: USA

Phone: 641-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 4 1/2 years of experience working with several different clients. I am a very dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Buena Vista, Marshalltown IA 1/2001 to 5/2008 (Accounting and Management)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 4 1/2 years of experience working with several different clients. I am a very dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Inventory control familiarity

Lead Customer Service Representative

Telecommunication skills

Adaptive team player

Opening/closing procedures

Understanding of the importance of E-mail

Experience with making spreadsheets on Excel

Understanding the importance of inventory

Making adjustments in inventory

Physical counts for inventory

Research reasons why inventory is off

Accomplishments

Customer Assistance

Worked with company systems such as AP and Accuplus and completed all assigned tasks and helped others with tasks, working overtime as needed.

Quality Communication

Interacted with customers and logistics to make sure that we have all orders that are needed for inbounds and outbounds.

Making sure that any changes have been communicated and understood before orders can be changed.

Computed Data Reports

Provided inventory person with cycle counts that need to be completed everyday. Researched any differences that may have accrued, sent off results in emails to the customer.

Customer Service

Researched, calmed and rapidly resolved client conflicts to ensure there was a mis-shipment and how we could prevent in the future.

Customer Interface

Greeted anyone that came into the warehouse

Assisted customers, drivers, or logistics over the phone regarding any questions they would have about orders, inventory, paperwork and schedules

Multi-tasking

Answering phone, checking in drivers, answering questions about other accounts

Creating training manuals and keeping track that they are up to date and all employees are current on training.

Work Experience

October 2007 to Current

Jacobson Warehouse Newton, IA

Lead Customer Service Representative

Processed product returns from farmers. Performed warehouse opening duties, including making sure that the schedule is printed, all orders are ready to be loaded, make sure all orders went through the EDI system, and that all receipts went through as well. If they did not go through, then I would go into their system and manually put them in. Communicated with the customers about any projects they wanted done or any checks they wanted made with the inventory. Regularly checked in drivers and made sure that all of their paperwork matched what they were supposed to have and then check out the drivers to make sure that they have the load that they are to pick up. Responsible for making sure that the orders that are sent over to our warehouse match what the customer has put in the system. If there is any type of discrepancy then I let the customer know so we can figure out why we didn't receive the order. During our return season, I make sure that all the paperwork that comes in from the warehouse is scanned over to the customer so that the farmer can get credit for his return. Manage and monitor that cycle counts are done everyday and if there are any discrepancies, research and find out why.

Educational Background

2008 Buena Vista Marshalltown, IA

Bachelor of Arts Accounting and Management

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development

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