Paul Hatrel

Email: abpzgk@r.postjobfree.com

Address:

City: Madisonville

State: LA

Zip: 70447

Country: USA

Phone: 985-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Manager with extensive track record in the demanding Automotive Service and Tire Industry. Enthusiastic representative with in-depth knowledge of sales, account management and training. A Customer-focused Retail Sales Manager with a solid understanding of the dynamics of "Big Box" retail Sporting Goods industry.

Educational Background:

High School Dipolma from Col. Zadock Magruder, Rockville MD 1/2001 to 3/1978 (Automotive)

High School Dipolma from Jefferson Vocational & Technical, Rockville MD 1/2001 to 11/2012

Job History / Details:

Career Overview

Reliable Customer Service Manager with extensive track record in the demanding Automotive Service and Tire Industry.

Enthusiastic representative with in-depth knowledge of sales, account management and training.

A Customer-focused Retail Sales Manager with a solid understanding of the dynamics of "Big Box" retail Sporting Goods industry.

Core Strengths

Customer service expert

Visual merchandising proficiency

Opening/closing procedures

Inventory control familiarity

Invoice processing

Inventory control familiarity

Store maintenance ability

Markdown/promotional procedures

Adaptive team player

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold product to allow up-grading customers to different options and higher end products.

Well versed in Service ticket sales for repair and preventative maintenance. Fluent in all vehicle systems, procedures and needs.

Work Experience

October 2010 to Current

Academy Sports & Outdoors Covington, LA

Manager, Retail Sales

Opened New store for Academy at the Covington location. We prepared all fixtures, stocked shelves, Trained all team members as to Academy procedures and systems.

Maintained all aspects of store operations including inventory management, scheduling, training as well as working with Customers.

Communication with home office on all levels, Warehouse and purchasing staff. Organized weekly sales reports for the sales department to track product success.

May 2005 to September 2010

Academy Sports & Outdoors Slidell, LA

Retail Sales Manager

Maintained all aspects of store operations including inventory management, scheduling, training as well as working with Customers.

Communication with home office on all levels, Warehouse and purchasing staff.Organized weekly sales reports for the sales department to track product success.Trained and promoted Sales staff to exceed sales quota, maintain store displays and overall store appearance to higher levels of expectation.

January 2003 to May 2005

Advance Automotive Parts Inc Mandeville, LA

General Manager

Responsible for Profit and Loss in all ares of store operations.

Organized weekly sales reports for the sales department to track product success.Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Resolved product issues and shared benefits of new technology.

Trained and promoted Sales staff to exceed sales quota, maintain store displays and overall store appearance to higher levels of expectation.

February 1995 to January 2003

Superior Tire of South East Louisiana Mandeville, LA

Sales & Service Representitive

General Customer Service and Tire sales, Repairs and Preventative maintenance.

Created new processes and systems for increasing customer service satisfaction. Computed accurate sales prices for purchase transactions.

Regularly sought opportunities to up sell and add on additional merchandise.

Educational Background

Col. Zadock Magruder Rockville, MD

High School Diploma Automotive

Coursework in Business Administration and Organizational Development

With Automotive Industry as back drop for studies

Jefferson Vocational & Technical Jefferson Parish, LA

Ceitificte of compleation Automotive

Continuing education in Business Administration and Organizational Development in the Automotive and Tire Industry.

Candidate Resume - Constance Jones

Contact Information -

Email: abpzgk@r.postjobfree.com

Address:

City: Ruston

State: LA

Zip: 71270

Country: USA

Phone: 318-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 4 years in customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Louisiana Tech University, Ruston LA 1/2001 to 5/2010 (Business management)

Job History / Details:

Career Overview

Personable and responsible Cashier with 4 years in customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Energetic work attitude

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

December 2010 to Current

Chilis Bar and Grill Ruston, La

Hostess, Server, Bartender (Front of House Captain)

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained numerous of new employees monthly.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

May 2009 to February 2011

Peking Restaurant Ruston, La

server

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

February 2007 to April 2008

Chevron Subway Ruston, La

cashier

Worked as a team member performing cashier duties, product assistance and cleaning.

Educational Background

2013 Louisiana Tech University Ruston, La

Business management

Coursework in Business Administration and Organizational Development

Candidate Resume - Janice Steurer

Contact Information -

Email: abpzgk@r.postjobfree.com

Address:

City: Simpsonville

State: SC

Zip: 29680

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Determined assistant manager with strong interpersonal skills and extensive retail and sales experience.Experienced with problem solving, customer service and training hardworking quality staff. Looking for a company where my years of experience in retail management and customer service will provide an upwardly mobile and challenging environment.

Educational Background:

High School Dipolma from University of North Carolina, Greensboro NC 1/2001 to 1/1976 (general)

Job History / Details:

Summary

Determined assistant manager with strong interpersonal skills and extensive retail and sales experience.Experienced with problem solving, customer service and training hardworking quality staff.

Looking for a company where my years of experience in retail management and customer service will provide an upwardly mobile and challenging environment.

Highlights

Store operations

Store opening and closing procedures

Retail inventory management

Recruiting and interview

Exceptional leader

Outstanding communication skills

Reliable

Flexible schedule

Team-oriented

Conflict resolution skills

Accomplishments

Promoted to Store Manager after 6 months in the Assistant Manager position. Reduced shrink numbers by 10 percentage within 6 months by implementing loss prevention methods and customer service standards.Responsible for hiring and training to schedule within set budget to insure profits and continued sales growth.

Experience

October 2001 to Current

Riteaid Greenville, SC

assistant manager to manager

Oversee all aspects of running a business on a daily basis and completed all necessary reports, paperwork and related forms. Responsible for hiring, training and scheduling within budget. Sales and customer service to insure

continued growth and return customers.Merchandising and store sets per monthly maps and company guidelines. Receiving and invoicing paperwork to inure proper billing for merchandise.

Help with several name and ownership changes making store resets successful and profitable.

June 2000 to August 2001

TJ Maxx Greenville, SCV

Assistant Manager

Verified that all merchandising standards were maintained on a daily basis.Maintained friendly and professional customer interactions.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.

January 1998 to June 2000

CVS Pharmacy Mauldin/Simpsonville, SC

Assistant Manager to Store Manager

January 1994 to January 1998

Eckerd Drug Greenville, SC

Assistant Manager to Store Manager

Education

University of North Carolina Greensboro, NC

general

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