Customer Service Sales

Louise Filice-Halvorson

Email: ********@***********.***

Address:

City: Silver Springs

State: NV

Zip: 89429

Country: USA

Phone: 775-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned professional with 15 years of administration, credit, collection, accounts receivable, accounts payable experience. Extensive background in business to business collections, excellent interpersonal and problem solving skills; ability to work in a fast paced, high demand environment.

Educational Background:

High School Dipolma from Oak Grove High School, San Jose CA 1/2001 to 6/1974 (High School)

Job History / Details:

Professional Profile

Seasoned professional with 15 years of administration, credit, collection, accounts receivable, accounts payable experience. Extensive background in business to business collections, excellent interpersonal and problem solving skills; ability to work in a fast paced, high demand environment.

Skill Highlights

Computer literate

Microsoft suite

Small business development

Operations start-up

Leadership/communication skills

Problem solving

Strategic thinking

General accounting

Account reconciliations

Bank reconciliations

Cash application

Accounts receivable

Accounts Payable

Business administration

Creating and implementing policies, programs & procedures

Ad-hoc reporting

Credit analysis

Business to business collections

Client account management

Self motivated

Team Player

Customer-oriented

Core Accomplishments

Successfully maintained A/R aging at 5 percentage 30-60 days 2 percentage 31-60 days, 1 percentage 61-90 days 0 percentage over 90 days.

Successfully managed, coached, trained a team of 15 across two departments, Credit Collections and Customer Service.

Currently holding this position of Vice President for the Riemer National Pedal and Spoke Credit Association.

Developed and maintained performance tracking tools that increased productivity by 10 percentage .

Successfully worked with, finance, sales, and independent sales representatives to exceed company goals and customer satisfaction.

Organized restructure and change of customer service department from California to Illinois.

Fostered and maintained healthy, happy, profitable and professional customer relationships.

Professional Experience

January 2009 to 11/26/2012 12:00:00 AM

Colnago America, Inc Chicago, IL

Business Office Director

Responsibilities include:

Administration

Corporate Secretary

All aspect of the credit and collection cycle

General accounting functions

Accounts receivable

Accounts payable

Payroll & payroll liabilities

Handle and record cash i.e. bank deposits, cash application

Customer account reconciliations

Bank reconciliation

Inventory control

Generate and distribute reports

Event planning

Manage a team of three across two departments; sales and customer service

January 1997 to 11/26/2012 12:00:00 AM

Accounts Receivable Manager

December 2005 to February 2009

Veltec Sports, Inc. Carson City, NV

Director of Customer Service

Responsibilities included:

Manage team of nine employees across two departments; collections and customer service

Work closely with finance, sales, and independent sales representatives to meet and exceed company goals and customer satisfaction

Coach and train staff

Conduct annual performance reviews, write and deliver disciplinary actions and dismissals

Develop and maintain performance tracking tools

Work with outside collection agencies

Spoke with customers at critical junctures of the collection process

Review credit applications for terms

Set credit limits

Account reconciliations

Bank deposits

Cash application

Attend and participate in credit association meetings

Trade report to credit association group

Collection calls

January 2000 to December 2005

Bell Sports, Inc. Santa Cruz, CA

Inside Sales Customer Service Manager

Responsibilities included:

Managed a team of fifteen employees across two departments; inside sales and customer service

Fostered and maintained healthy, happy, profitable, and professional customer relationships

Responsible for sales reports for internal and external staff

Performed off-site sales meeting planning

Conducted annual performance reviews, wrote and delivered disciplinary actions and dismissals

December 1996 to November 2005

Bell Sports/Giro Division Santa Cruz, CA

Accounts Receivable Manager

Responsibilities included:

Managed a team of three; two collectors and a cash application person

Account reconciliations

Month end close and reconciliations

Bank deposits

Cash projections

Reviewed and processed credit applications

Created and maintained various spread sheets related to accounts receivable

Conducted annual performance reviews, wrote and delivered disciplinary actions and dismissals

Coached and trained staff

May 1994 to January 1997

Giro Sport Design Santa Cruz, CA

Collection Specialist

Responsibilities Included:

Call on delinquent accounts

Meet call quota

Work with outside collection agencies

Manage all aspects of the collection cycle

Compose ten day and final demand letters

Education

12 Oak Grove High School San Jose, CA

High School Diploma

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