Manager Customer Service
Resume:
Jennifer Seaton
Email: *********@********.***
Address: *** ****** **
City: Manchester
State: NH
Zip: 03103
Country: USA
Phone: 603-***-****
Skill Level: Experienced
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JENNIFER H. SEATON
471 Silver Street, Apt. 406
Manchester, NH 03103
*********@********.***
www.linkedin.com/in/jenniferseaton1
PROFILE: FINANCIAL ANALYST
Highly motivated, adaptable Financial Professional with strengths in analytics and sound knowledge of financial disciplines stemming from stellar academic career and recent MBA degree. Outstanding professional career delivering business and financial insight to Senior Management resulting in continuous process improvement. Exceptional leadership capabilities with strong financial analysis, investment analysis, and P&L management experience.
Proven ability in compiling vast amounts of information from disparate data sources and creating clear concise reports used in business decisions. Exceptional communicator and sound capabilities in Excel.
~ EDUCATION ~
SOUTHERN NEW HAMPSHIRE UNIVERSITY MANCHESTER, NEW HAMPSHIRE
Master of Business Administration, Specialization in Finance GPA 3.796 2012
SOUTHERN NEW HAMPSHIRE UNIVERSITY MANCHESTER, NEW HAMPSHIRE
Bachelor of Science in Business Studies GPA 4.0 2011
Core Curriculum includes:
Short-Term Financial Management, Capital Budgeting & Financing, Investment Analysis & Portfolio Management, Managerial Accounting, Information Technology, Marketing Strategies, Managerial Economics, Financial Management, Multinational Corporate Environment, Strategic Management, Responsible Corporate Leadership, Quantitative Analysis for Decision Making, and Operations Management.
~ Project Highlights include:
Investment Analysis & Portfolio Management
Tracked Dow Jones Industrial Average, NASDAQ Index, and 10-year Treasury Note yields over 5 week period; identified causative factors and performed correlation analysis to gain understanding of relationship between quantitative result findings.
Investment Analysis & Portfolio Management
Team-based project focused on the construction of portfolio of securities based on objectives of hypothetical investor; gained exposure to security selection, asset allocation, economic analysis, industry analysis, and company analysis and valuation.
Capital Budgeting & Financing
Conducted valuation of Motorola Mobility pertaining to acquisition by Google, Inc.; utilized 4 distinct approaches to terminal values as outlined in Harvard Business School Case #9-289-039, 1993.
Short-Term Financial Management
Analyzed short term financial management of Google, Inc.; areas of analysis included competitive landscape, solvency measures, current ratio, quick ratio, net working capital, variation on net working capital, working capital requirements, liquidity measures, days inventory held, days sales outstanding, days payables outstanding, operating cycle, current liquidity index, and sustainable growth rate.
PROFESSIONAL EXPERIENCE
LENSCRAFTERS, INC.
OPTICIAN (2009 TO PRESENT)
Progressively grew with company gaining multiple promotions to positions of increasing challenge and complexity during first 7 years of employment; stepped down from Retail Manager to Optician in 2009 voluntarily to pursue education.
Assist customers with selection of eyewear leveraging consultative approach to determine best eyewear solutions for specific lifestyle needs. Ensure quality control and perform final inspection of eyewear after completion of manufacturing process at in-house lab. Additionally function as Retail Manager and actively participate in managing daily retail operations.
* Analyze and troubleshoot eyewear issues by evaluating fragmented information from customers to ensure high level of client service.
* Consistently lead store in sales while performing managerial tasks including training and development of staff.
* Actively collaborate with corporate and technology development teams to provide sound understanding of business value and contribute to marketing strategies.
LENSCRAFTERS INC. - RETAIL MANAGER (2006 TO 2009)
Oversaw daily operations of high volume retail operation with full accountability for P&L performance, sales, customer service, and staff recruitment. Engaged with diverse client population to uncover eyewear needs and present customized solutions. Performed inventory management and merchandising to drive profitability. Managed Central Purchasing Budget and Orders.
* Maintained profitability during economic crisis of 2008 by implementing creative merchandising and space allocation strategies; maintained sound oversight of staff development.
* Significantly reduced new employee on-boarding process by analyzing existing protocols and streamlining procedures; improved quality of staff and process was implemented regionally.
* Served as mentor to new and underperforming Retail Managers; positioned as leader within region as evidenced by selection to Advanced Leadership Training curriculum.
LENSCRAFTERS INC. - ASSISTANT RETAIL MANAGER (2005 TO 2006)
Guided employees in absence of Retail Manager in areas of sales, client relations, and resolution of service issues. Managed attainment of key performance metrics and ensured compliance with all regulatory guidelines including HIPAA requirements. Served as primary point of contact for customer service.
LENSCRAFTERS INC. - EYEWEAR CONSULTANT (2002 TO 2004)
Provided optical expertise and assessed individual needs of patients to accurately recommend best eyewear solutions based on lifestyle. Served as liaison between front line employees and Management to evaluate store opportunities and develop appropriate business solutions. Selected to attend variety of Regional Manager meetings as only non-management participant.
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