Timothy Provau

Email: abpze9@r.postjobfree.com

Address:

City: Florence

State: SC

Zip: 29506

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Lincoln Academy, Lexington Park MD 1/2001 to 4/2012 (High School)

Job History / Details:

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

Operations management

Staff development

Inventory control

Change management

Cross-functional team management

Policy/program development

Staff training

Supervision and training

Sound judgment

Calm under pressure

Complex problem solving

Labeling

Quality Management

Leader

Professional Experience

August 2011 to November 2012

Wawa Lexington Park, MD

Shift Manager

Successfully managed the activities of 5-8 team members in multiple locations.Served as mentor to junior team members.Defined strategy and business plan for our new Full Serve Beverage Promotion.Directed strategic initiatives to achieve sales growth.Increased profits by developing, initiating, and managing an inviting atmosphere for our customers. Executed cycle counts to keep track of inventory. Scored a 90 percentage on our Operation Excellence inspection.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

April 2011 to August 2012

Pizza Hut Leesburg, Florida

Team member

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Cut and chopped food items.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Quickly unloaded product shipments and stocked freezers.

June 2010 to April 2011

Golden Corral Leesburg, Florida

Hot cook

Provided courteous and informative customer service in an open kitchen format.Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Consistently produced exceptional menu items that regularly garnered diners' praise.Quickly and courteously resolved all guest problems and complaints.Prepared healthy, enjoyable breakfasts and dinners for diners.Enforced appropriate work-flow and quality controls for food quality and temperature.Set up and performed initial prep work for food items such as soups, sauces and salads.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Mixed, weighed and proofed ingredients in accordance with bakery recipes.Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.Prepared bakery and specialty products such as bagels, breads and pastries.

July 2008 to June 2010

Circle K Leesburg, Florida

Lead Customer Service Rep

Developed, implemented and monitored programs to maximize customer satisfaction.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.

Education

2012 Lincoln Academy Lexington Park, Md

GED

Professional Training: Customer service and management

Affiliations

Leadership Development Program, Shift and Manager fundamentals.

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