Brandy's InformationLocation: Rialto, CATitle: COUNSELORExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-08-11 Helpful Links

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BRANDY NICOLE SCOTT

abpzar@r.postjobfree.com

Objective:

Seeking a position with a fast growing company, which offers room for

improvement and advancement.

QUALIFICATIONS SUMMARY

Highly personable Customer Service Representative with over four years of experience in

clerical operations, mortage and housing assistance and call center operations.

Assisted home owners with payment(s), payment arrangements,

and or retention and liquidation options .To assist with

inbound/outbound collection calls.

Exercised ability to maneuver adequatley in a high paced

environment.

A self-starter that works well with others and is a real team player

acknowledged as "Total Quality Customer Service Professional."

PROFESSIONAL EXPERIENCE

SPRINGBOARD

Riverside, California

Certified Foreclosure Prevention Counselor

January 2008- June 2010

Worked independently within clear guidelines and established procedures, counseled and

educated clients on debt management, budgeting, credit practices, housing issues, and the

wise use of credit.Reviewed clients's financial situation, and worked with the client to

develop and implement a clear financial management action plan.

Conferred with client to ascertain available monthly income after living

expenses in order to meet credit obligations.

Established payment priorities to reduce client's overall costs by

liquidating high-interest, short-term loans and contracts first.

Set up and maintained budget and payment plans to assist clients in

resolving their financial indebtedness.

Maintained thorough records on each clients' session and was

responsible for the prompt submission of records according to

established procedures.

Delivered and Participated in consumer education counseling, and

seminars to individual and members of the community (i.e, Budgeting

for Financial Freedom, First Time Homebuyer Education, Reverse

Mortgage, Credit Report Reviews, Special Community events,etc.)

Responsible for educating the client about all available actions,

services and assistance through city, state,or federal agencies and

private sector.

WELLS FARGO HOME MORTGAGE

SAN BERNARDINO, CA

Customer Service Collector

June 2006- December 2008

Understood State and Federal regulations governing collection practices. Knowledgeable of

how to interpret and document information from various sources within the company's

computer systems. Uses auto-dial system to initiate customer contact and determine reason

for delinquency; evaluates customers' financial situations

and

negotiates terms of

repayment to bring account current.

Received and processed collection items such as checks, drafts and

coupons presented to bank by customers and corresponding banks.

Assisted clients with conference calls to attorneys for state foreclosure

procedures.

Debited bank account and credited customers' accounts to liquidate

outstanding collections.

Mailed outgoing collections for payment.

Traced unpaid items to determine reasons for non payment and

notified customers of disposition.

ADDITIONAL EXPERIENCE:

Knowledgeable with the following systems: Early Resolution, Panther, Fidelity, Microsoft

word, and Indigo. I also have the ability to type 35 words per minute.

EDUCATIONAL EXPERIENCE

EISENHOWER HIGH SCHOOL

RIALTO, CA

2001-2005

HIGH SCHOOL DIPLOMA

SYNOPSIS OF ACHIEVEMENT

Certified Consumer Credit Counselor-Issued by the NFCC (National Foundation of

Consumer Credit Counseling).Certificate No. CC14511

Certified Housing Counselor-Certificate No. HC11183

Certified Consumer Interviewer-Fair Credit Reporting

Service Excellence Award

References Available Upon Request

Contact this candidate