Customer Service Technician

Abimael Classen

Email: ********@*********.***

Address:

City: Bronx

State: NY

Zip: 10462

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technician skilled in troubleshooting technical issues with accuracy and speed.Trained in Panasonic Phone Systems (KX-TDA50,100,200,KX-TDE 100 and 200).Access Control (Ready Key and Ready Key Pro,Stanley Pac). Cctv Dvrs ( Digimerge Touch, Pelco,G.E). Aiphone Video Intercom Systems. Alarms (Bosch, G.e.)

Educational Background:

High School Dipolma from New Options, Bronx NY 1/2001 to 7/2007 (Security Installation)

Job History / Details:

Summary

Technician skilled in troubleshooting technical issues with accuracy and speed.Trained in Panasonic Phone Systems (KX-TDA50,100,200,KX-TDE 100 and 200).Access Control (Ready Key and Ready Key Pro,Stanley Pac). Cctv Dvrs ( Digimerge Touch, Pelco,G.E). Aiphone Video Intercom Systems. Alarms (Bosch, G.e.)

Highlights

Customer service-oriented

Troubleshooting

Responsible and reliable

Strong communication skills in order to effectively communicate with co-workers, management and customers.

Solid understanding of electronics with 5 years of related work experience.

Ability to read blueprints and schematic drawings.

Ability to operate hand and power Tools

Strong attention to detail

Valid drivers license

Excellent problem solver

Self-starter

Meticulous

Critical thinker

Strong communication

Wire Management

Leadership Skills.

Accomplishments

First technician on team to achieve Alarm Certification level 1 Promoted to Lead Installation Technician after 2 years of employment.

Ability To Lead Big Projects

Experience

September 2008 to Current

Certified Alarm Tech Systems, Inc New York

Lead Installation Technician

5 years of Installing, removing and programming Alarm Systems, Card Access Systems, Video Intercom Systems, CCTV Systems, and Panasonic Phone Systems etc.

Responsibilities included low voltage wire installation, device termination and installation and device programming.

5 years of experience with customer service.

Ability to train customers in software and hardware.

Education

2007 New Options Bronx, New York

GED Security Installation

In this course I've earned my General Equivalency Diploma while taking intense security installation courses. Which provided me with with the preparation I needed to start a career in this field.

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