Customer Service High School
Resume:
Kelly Johnson
Email: ********@******.***
Address:
City: Wahiawa
State: HI
Zip: 96786
Country: USA
Phone: 808-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seeking a client focused, internet systems specialist position requiring professional and technological experience. Qualifications Customer Support and System Administration, Network Plus Certified in network operating systems. Information Technology Specialist with 3 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Educational Background:
High School Dipolma from Crater High School, Central Point OR 1/2001 to 5/2002 (Science, Writing, Math, Computers)
High School Dipolma from United States Army, Central Point OR 1/2001 to 12/2012
Job History / Details:
Career Overview
Seeking a client focused, internet systems specialist position requiring professional and technological experience.
Qualifications
Customer Support and System Administration, Network Plus Certified in network operating systems. Information Technology Specialist with 3 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Qualifications
Technical help desk experience
Proficiency in TCP/IP protocols
Information security
Customer needs assessment
Troubleshooting proficiency
Patient and diligent
MS Office proficiency
Active Directory expert
Patch management
Network asset management
Document management
Excellent problem solving skills
Content management systems
Vista/Windows7
Technical help desk experience
Proficiency in TCP/IP protocols
Information security
Customer needs assessment
Patch management
Network asset management
Document management
Excellent problem solving skills
Content management systems
Technical Skills
Skills Experience Total Years Last Used
Information Management Officer (IMO) System Administrator 3 Recent
Accomplishments
Served as Network Administrator for department's LAN consisting of approximately 60 workstations, 4 switches and 200 users.
Work Experience
December 2008 to Current
United States Army
Information Technology Specialist
Customer Support and System Administrator, Manage technical aspects of customer relations, Integrate customer feedback to assist with long term product development strategy and helped deplete the network system in Baghdad, Iraq.
Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Provided base level IT support to company personnel.Maintained composure and patience in face of difficult customer situations.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
2006 to 2009
FedEx Ground
Delivery Driver
Picked up and delivered all packages daily in a timely manner.
Responsible for over 400 packages per day.
Provided excellent customer service.
Accuracy and efficiency were very important.
I maintained 100 percentage customer satisfaction for the 3 years that I maintained my route.
2002 to 2006
Boise Cascade
Press Operator
Pressed plywood over 330 degrees and over the 4 years worked, I had very minimal loss.
Cross trained on 6 different machines within the mill.
Drove hyster when needed.
Never had an accident in the 4 years with the company.
Education and Training
2002 Crater High School Central Point, Oregon
High School Diploma
2009 United States Army Fort Gordon, Georgia
Advanced Individual Training in Information Technology
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