Customer Service Technician

Vanessa Yang

Email: ********@**-*******.***

Address:

City: San Mateo

State: CA

Zip: 94403

Country: USA

Phone: 415-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pharmacy Technician with 3 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Detail-oriented and focused on accuracy and efficiency.

Educational Background:

High School Dipolma from Everest College, San Francisco Intnl Airport CA 1/2001 to 6/2009 (Pharmacy Technician)

Job History / Details:

Professional Summary

Pharmacy Technician with 3 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Detail-oriented and focused on accuracy and efficiency.

Licenses

In good standing with the [Ca] Board of Pharmacy

Skill Highlights

HIPAA trained

Efficient and accurate

Strong decision-making ability

Counting and pouring expertise

CPR certification

Professional Experience

July 2010 to Current

Rite Aid Pharmacy San Mateo, Ca.

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Communicated with all customers and staff in a pleasant and professional manner.Precisely processed third party prescriptions and managed adjudication review.

Education and Training

2009 Everest College San Francisco, Ca

Pharmacy Technician

Coursework in Pharmacy Technician

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