Customer Service Representative

Steven Johnson

Email: ********@*********.***

Address:

City: New York City

State: NY

Zip: 10005

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 3 years client interface experience. Highly dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Bluegrass Challenge Academy, Fort Knox KY 1/2001 to 1/2008 (general studies)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 3 years client interface experience. Highly dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

July 2012 to August 2012

Vinyl WinTec Paducah, Kentucky

Warehouse Production

Cross-trained and provided back-up for other customer service representatives when needed.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Communicated all merchandise needs or issues to appropriate supervisors.

August 2009 to January 2010

Sonic Paducah, Kentucky

Carhope

Maintained up-to-date knowledge of store policies regarding payments.

Worked as a team member performing cashier duties, product assistance and cleaning.

Successfully interacted with customers to expedite orders.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Educational Background

12 Bluegrass Challenge Academy Fort Konx, Kentucky

High School Diploma

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